At a Glance
- Tasks: Lead service design projects from ideation to delivery, creating user-centred solutions.
- Company: Join a leading digital consultancy transforming public sector services.
- Benefits: Competitive salary, professional development, and access to cutting-edge technologies.
- Other info: Opportunities for career growth and contributions to innovative projects.
- Why this job: Make a real impact on public services while collaborating with diverse teams.
- Qualifications: 5+ years in service design, strong GDS expertise, and excellent communication skills.
The predicted salary is between 68205 - 80000 £ per year.
About the Opportunity
Our client is a leading transformation and digital consultancy that helps organisations solve complex challenges through the combination of strategy, design, technology, data and innovation. This is an opportunity to join a growing digital and transformation practice, working on large-scale public sector programmes that deliver meaningful outcomes for users. You'll collaborate with multidisciplinary teams to design and improve services that are accessible, inclusive and centred around user needs.
The Role
As a Senior Service Designer, you will lead service design workstreams from discovery through to delivery, shaping innovative products and services for public sector organisations. You will take ownership of the design approach, outputs and outcomes, ensuring solutions are practical, user-centred and aligned to organisational objectives. You will work independently within multidisciplinary teams while supporting the growth of service design capability through mentoring, knowledge sharing and contribution to business development activities.
Key Responsibilities
- Lead end-to-end service design activities from ideation through to solution development and testing
- Define and tailor service design approaches, methods and outputs to meet client needs and levels of design maturity
- Develop and oversee high-quality service design artefacts, ensuring consistency and impact
- Apply expertise in Government Digital Service (GDS) standards, accessibility and inclusive design to support successful service assessments
- Facilitate workshops, co-design sessions and stakeholder engagement activities
- Communicate complex ideas through clear storytelling and visualisation techniques
- Manage stakeholders effectively, balancing competing perspectives while advocating for user-centred design
- Identify and manage priorities, risks, dependencies and delivery requirements
- Mentor and support junior colleagues, delegating responsibilities where appropriate
- Contribute to the development of service design tools, methods and propositions by staying current with industry trends and emerging technologies
Please note: Active SC (Security Check) Clearance is required for this role.
Skills & Experience
- Minimum 5 years' experience designing services and products
- Proven experience leading service design workstreams across multiple projects or clients with minimal supervision
- Strong expertise in Government Digital Service (GDS) standards and principles, including experience supporting and passing service assessments
- Experience selecting and tailoring service design methods, approaches and artefacts to suit client requirements and organisational maturity
- Strong workshop facilitation and design sprint experience
- Ability to simplify and solve complex problems in fast-paced environments
- Excellent storytelling and communication skills with a broad range of stakeholders
- Experience working within agile, cross-functional teams alongside user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
- Ability to manage competing priorities and work proactively under tight timescales
- Experience engaging with legal, policy and other specialist teams to drive service and design decisions
- Flexibility to support activities across wider user-centred design disciplines or project delivery where needed
- Ability to showcase examples of service design work and demonstrate your design process through artefacts and outcomes
Required Clearance
Active SC (Security Check) Clearance
Career Development & Growth
In addition to project delivery, you will have opportunities to contribute to the wider business through:
- Business Development: Supporting proposals, bids and client presentations; contributing to proposition development and solution shaping; participating in client-facing events and engagement activities
- Internal Contribution: Supporting recruitment and capability development; contributing to thought leadership, whitepapers and innovation initiatives; participating in internal communities, events and practice development activities
- Learning & Development: Access to professional training and certifications; ongoing career development support; opportunities to build expertise across a range of digital, technology and transformation disciplines
Why Join?
- Work on high-profile digital transformation programmes with significant public impact
- Join a collaborative and growing community of service design and digital professionals
- Gain exposure to leading technologies and innovative delivery approaches
- Benefit from a strong culture of learning, knowledge sharing and professional growth
- Access a wide range of technical, consulting and delivery-focused training opportunities
- Participate in regular team events, knowledge-sharing sessions and networking opportunities
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Senior Service Designer in High Wycombe employer: Sanderson Government and Defence
Join a forward-thinking organisation that values user-centred design and offers a collaborative work environment in the heart of London. With a strong commitment to diversity and inclusion, we provide our employees with opportunities for professional growth while working on impactful government projects that shape digital services. Enjoy a flexible working model that balances on-site collaboration with remote work, ensuring a rewarding and meaningful career path.
Contact Details:
Sanderson Government and Defence Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer in High Wycombe
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Sanderson Government and Defence for a Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Sanderson Government and Defence before they go live!
We think you need these skills to ace Senior Service Designer in High Wycombe
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer at Sanderson Government and Defence, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Sanderson Government and Defence does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Sanderson Government and Defence. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Sanderson Government and Defence.
How to prepare for a job interview at Sanderson Government and Defence
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Sanderson Government and Defence, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Sanderson Government and Defence might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Sanderson Government and Defence!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Sanderson Government and Defence is looking for.
