Service Designer (SC Essential | DV Desirable) £600-£800 per day | Inside IR35 | 6 Months + Extensions | London (3 Days per Week) | SC Clearance Required We're seeking an experienced Service Designer to join a cutting-edge AI programme within the Defence sector , helping to shape complex services that support critical operational and strategic outcomes across Government and Defence. This is an opportunity to work on a high-profile transformation initiative where User-Centred Design (UCD), Service Design and Artificial Intelligence are driving the future of service delivery. You'll work within multidisciplinary teams to design end-to-end services that are intuitive, accessible and effective for a diverse range of users and stakeholders. Key Responsibilities Lead service design activities across Discovery, Alpha, Beta and Live phases. Map and improve complex end-to-end services, user journeys and organisational processes. Apply User-Centred Design methodologies to understand user needs and pain points. Create service blueprints, ecosystem maps, process maps and customer journeys. Facilitate workshops, co-design sessions and stakeholder engagement activities. Collaborate closely with User Researchers, UX Designers, Product Managers, Business Analysts and Technical Architects. Translate research insights into actionable service improvements. Design services that align with GDS Service Standards and Government best practice. Support the delivery of AI-enabled services by ensuring they are usable, accessible and trusted by users. Influence senior stakeholders and drive service transformation across complex environments. Essential Experience Proven experience as a Service Designer delivering large-scale digital transformation programmes. Strong understanding of User-Centred Design (UCD) principles and practices. Significant experience working within Central Government organisations. Strong knowledge of GDS Service Standard and Government Digital delivery frameworks. Experience creating service blueprints, journey maps and operating models. Skilled in facilitating workshops and engaging diverse stakeholder groups.
Service Designer (SC Essential DV Desirable) in East Kilbride employer: Sanderson Government and Defence
As a Lead Network Engineer in Salisbury, you will join a dynamic team dedicated to maintaining and enhancing a critical network capability within a secure environment. Our company fosters a culture of collaboration and innovation, offering extensive opportunities for professional growth and development while prioritising diversity and inclusion. With a commitment to employee well-being and a supportive work atmosphere, we ensure that our team members thrive both personally and professionally.
Contact Details:
Sanderson Government and Defence Recruitment Team
