REPORTS TO – Head of Digital Trading LOCATION – Voysey House, London DEPARTMENT – Digital PURPOSE: As a Digital Trading Manager you will have operational, trading and commercial accountability for the performance of our in-house direct-to-consumer (DTC) ecommerce sites. This role is responsible for driving their day-to-day performance, ensuring they operate efficiently and that commercial opportunities are capitalised upon through proactive, data-driven decision-making. You will be responsible for delivering a best-in-class end-to-end customer experience, ensuring our DTC customers are delighted at every touchpoint. The role oversees the digital shopfronts for our consumer audiences, ensuring all product data, site merchandising, pricing, and promotions are accurate and compelling. Success relies on seamless collaboration with merchandising, operations, product and design teams, brand and content, IT, and customer service, ensuring frictionless ecommerce operations. KEY RESPONSIBILITIES: Trading Digital Agency; Commercial, Marketing, Merchandising, Finance and other internal teams. EXPERIENCE omni-channel experience advantageous. Data-Driven Decision Making: Strong background in using trading and customer insights to drive performance and make informed decisions. Collaboration: Experience working closely with various teams such as merchandising, operations, product and design, brand and content, IT, and customer service to ensure seamless ecommerce operations. SEO, CRO, PPC and Paid Social: Familiarity with improving SEO, conversion rate optimisation (CRO), PPC and managing paid social campaigns. Analytical Skills: Ability to perform daily/weekly trading analysis and implement actions to maximise revenue and margin. Attention to Detail: Ensuring accuracy of product data, pricing, and promotional setups across all digital storefronts. Customer Focus: Delivering a best-in-class end-to-end customer experience for DTC customers. Communication: Strong communication skills to collaborate effectively with internal teams and external partners. Innovation
Digital Trading Manager – DTC employer: Sanderson Design Group
At Sanderson Design Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in Loughborough, our team enjoys a supportive environment with ample opportunities for professional growth and development, alongside competitive benefits that enhance work-life balance. Join us to be part of a legacy that brings beauty into people's homes while working with passionate individuals dedicated to delivering outstanding customer experiences.
