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- Tasks: Deliver exceptional customer service and maintain showroom standards.
- Company: Join a vibrant team in a stylish showroom environment.
- Benefits: Flexible hours, competitive pay, and employee discounts.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for design.
- Other info: Opportunity to work in two trendy locations and grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Get AI-powered advice on this job and more exclusive features.
We are looking for a Showroom Executive to join us three days a week across our Chelsea Harbour and Chiswick Showrooms.
RESPONSIBILITIES
Showroom Excellence & Operations
- Maintain a polished, inspiring showroom that reflects the prestige of the SDG brands.
- Ensure every visitor connects with the DNA and story of each brand.
- Oversee stock, orders, and sampling to guarantee smooth service and client satisfaction.
- Support both London showrooms, bringing consistency and flexibility across locations.
Client Experience & Creative Service
- Deliver a standout welcome and hospitality that makes every client feel valued.
- Provide expert guidance, using collection books, brochures, and materials to match client needs.
- Create visual assets that help clients envision schemes and confidently confirm orders.
- Proactively source products and follow up with tailored proposals, costs, and lead times.
- Balance multiple demands under pressure while safeguarding an exceptional customer journey.
- Identify opportunities to upsell, cross-sell, and close sales across a wide client base.
- Strengthen long-term relationships with existing clients while actively growing new business.
- Keep CRM records accurate and insightful, supporting engagement and future sales.
- Promote SDG’s omnichannel platforms to expand reach and client access.
- Stay driven by results, targets, and commercial impact.
- Contribute ideas and insights in team meetings, highlighting trends, competitors, and opportunities.
- Support the planning and delivery of showroom events that showcase collections and inspire clients.
- Assist with daily scheduling and operations to keep the team running smoothly.
- Track and share KPIs to measure success and identify areas for growth.
Personal Effectiveness & Contribution
- Deliver objectives on time with accountability and initiative.
- Prioritise effectively under pressure, maintaining both efficiency and accuracy.
- Bring positivity, creativity, and solutions-focused energy to the team.
MEASURES OF SUCCESS
- Customer satisfaction – Monthly showroom and sampling statistics.
- Effective and appropriate understanding and representation of ALL brands achieved.
- New customers and project lead generation, providing Return on Customer Visit.
- Detailed objectives achieved.
- Timely reporting as requested.
- TEAMWORK – one team
CONNECTING WITH OTHERS
Effectively collaborate across the business to develop strong relationships with internal and external stakeholders. E.g
Internal
- Marketing Team
- Leadership Team
- Commercial Teams
- Customer Services
- International Divisions
QUALIFICATIONS
- Educated to GCSE A-C level as a minimum.
- Candidates with Interior Design training are preferred.
- Formal sales training would be a strong advantage but not essential.
EXPERIENCE & SKILLS
- A passion for our brands and products coupled with excellent interpersonal communication and presentation skills are essential.
- Excellent and communication skills, with sound administration.
- Strong verbal and written communication skills with confidence in dealing with clients at all levels.
- Highly self-motivated individual, good at negotiating.
- Demonstrable ability to present, influence and communicate effectively at all levels of the business.
- Self-driven, results orientated and a positive outlook.
- Strong analytical and numerical skills. Comprehensive computer skills including Microsoft Office, Outlook, Word, Excel and PowerPoint.
- Organised, methodical and proactive.
BEHAVIOURS – Energy, Professional, Proactive, Dynamic, Organised, Initiative, Creative, Confident, Flexible
Seniority level
- Associate
Employment type
- Part-time
Job function
- Customer Service, Business Development, and Design
Industries
- Design Services, Interior Design, and Furniture and Home Furnishings Manufacturing
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Showroom Executive employer: Sanderson Design Group plc.
Contact Detail:
Sanderson Design Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Executive
✨Tip Number 1
Get to know the showrooms inside out! Spend some time visiting both Chelsea Harbour and Chiswick Showrooms. Familiarise yourself with the products and layout so you can chat confidently about them during your interview.
✨Tip Number 2
Show your passion for showroom excellence! Think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see that you’re not just about selling, but creating an amazing experience for everyone who walks through the door.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events at the showrooms. This can give you insider knowledge and might even lead to a friendly referral, which can really boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our showroom excellence.
We think you need these skills to ace Showroom Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Showroom Executive and how you can contribute to our showroom excellence.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight any relevant experience or skills that align with the responsibilities of a Showroom Executive. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us quickly see why you’re a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sanderson Design Group plc.
✨Know the Showroom Inside Out
Before your interview, make sure you familiarise yourself with both the Chelsea Harbour and Chiswick Showrooms. Understand their layouts, key products, and any recent changes or promotions. This will show your genuine interest and help you answer questions more confidently.
✨Demonstrate Your Customer Service Skills
As a Showroom Executive, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs.
✨Dress the Part
Since this role is in a showroom environment, it's important to present yourself well. Choose an outfit that reflects the brand's image and shows that you take the opportunity seriously. A smart appearance can make a great first impression!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company. This not only shows your enthusiasm but also helps you determine if the position is the right fit for you. Ask about team dynamics, showroom goals, or upcoming projects.
