Operations Admin Manager

We have a new opportunity to join our Standfast & Barracks site (Lancaster) as Business Development Administrator ensuring smooth operations and contributing to the company's growth. Offering day-to-day support for the Sales, Customer Service and Design teams with responsibilities including co-ordination, communication or information and document management. Excellent organisation and communication skills are essential in ensuring timings and critical paths are met and conform to the agreed requirements of the customer and the business.

Responsibilities include:

• Providing the production teams with all information required for bulk production and supporting the sales team in securing new business and retaining our current customer base.
• Keeping customer collection sheets up to date with all relevant information and visual aids.
• Keeping customer visit and meeting notes/spreadsheets up to date and note taking in these meetings where appropriate.
• Working with the archive and design team to ensure that customer reservations are kept up to date and accurate using our annex.
• Attending weekly design and critical path meetings, collating collection details in preparation.
• Communicating with the Design, Sales, Planning and Customer Services departments to ensure that timings are kept with regards to initial prints and critical path.
• Extracting data and running through critical path and production reports to ensure that Design-related information is populated and readily available for weekly meetings.
• Writing disposal agreements and updating contracts with customers, including the use of our archive in terms of royalty agreements.
• Opening entry-level customer accounts and supporting these alongside the sales team and customer services.
• Populating product specification sheets for use by the sales and quality teams.
• CFA submission on all initial prints and following these up on approval.
• Supporting the technical and quality team on customer quality queries.
• Supporting the design and sales team on raising PO’s and adding design/archive royalty charges, and screen orders to the ERP system.
• Support on all relevant ERP data entry for the customer services, sales and design teams.
• Business documents, contracts, and meeting notes are prepared and maintained.
• Ensuring that data, reports, and communications are accurate and well-prepared.
• The sales team have all documents and data needed for travelling to business meetings.
• High standards of communication with external customers in person and via email, Teams and the phone.
• Keeping very good levels of communication between departments throughout the business, to ensure workflow is efficient.
• Ability to communicate with others at all levels of the business and across departments.

Qualifications:

• Grace C / Grace 4 or above in Mathematics and English.
• Proven experience in an administrative, customer service or business development support role is highly desirable.
• Proficient in the use of Microsoft Office.
• Aptitude for learning new software and skills quickly.
• Familiarity with ERP software and business development tools is an advantage.
• Ability to take initiative and work independently with minimal supervision.
• Flexible in a fast-paced, changing environment.

Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future.