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- Tasks: Join us as a Customer Service Coordinator, supporting customers and ensuring smooth order processing.
- Company: Sanderson Design Group is a luxury interior furnishings company with a rich history and creative legacy.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in customer service.
- Why this job: Be part of a team that values creativity and quality, making a real impact on customer satisfaction.
- Qualifications: PC literacy, strong communication skills, and previous customer service experience are essential.
- Other info: Ideal for high school and college students looking to kickstart their career in a vibrant industry.
The predicted salary is between 28800 - 43200 £ per year.
We have a new opportunity to join our Standfast & Barracks site (Lancaster) as Customer Service Coordinator to provide a comprehensive and excellent level of customer service to all.
Responsibilities:
- To learn all production & design processes within the business.
- To offer full administrative, sales & customer service support to a broad range of customers.
- Ensure all Sales releases and export documentation is completed accurately & on time.
- To maintain effective communication with all accounts.
- To liaise with the Sales team.
- To process & monitor customer’s orders, liaise with Planning Manager, ensure proactive communication with customers on quality & delivery dates.
- Ensure adherence to processes within Quality Manual & Customer Complaints Procedure.
- All sales orders to be recorded on data entry, all orders to be priced correctly, order details to be accurately entered onto the computer system.
- To generate, check & distribute all order confirmations to customers.
- To generate production updates for customers, update relevant spreadsheets with information.
- To maintain accuracy of information on the company system.
- To complete required paperwork for customer complaint debits.
- To produce & action weekly reports for any stockholding accounts & call offs.
- To generate & maintain pricing spreadsheets in conjunction with the Sales team.
- To assist the Customer Relations Manager in raising the standard of service within the department.
- To comply with all Health & Safety rules & regulations within the business.
- To take a proactive approach to health & safety.
Measures of Success:
- All order information to be completed within the required timeline.
- All information to be accurate.
- Customers responded to promptly.
- No customer complaints received.
- No customs hold-ups due to export documentation.
Connecting with others:
- Production management, Design team, Customer Services, Sales team, Accounts.
- Customers – by email, telephone & face to face.
Skills & Experience:
- PC literate.
- ERP experience (desirable).
- Excellent written & verbal communication skills.
- Attention to detail.
- Previous customer service experience.
- Good general education including Maths & English (grade C GCSE or equivalent minimum).
- Customer Service qualification i.e. NVQ 2/3 (desirable).
About Us:
Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products. Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days.
Customer Service Coordinator employer: Sanderson Design Group plc.
Contact Detail:
Sanderson Design Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the production and design processes of Sanderson Design Group. Understanding how the company operates will not only help you in the role but also impress during your interview.
✨Tip Number 2
Brush up on your ERP system knowledge, as it's mentioned as desirable. If you have experience with similar systems, be ready to discuss how you've used them to enhance customer service in previous roles.
✨Tip Number 3
Prepare examples of how you've handled customer complaints effectively in the past. This will demonstrate your ability to adhere to the Customer Complaints Procedure and show that you can maintain high standards of service.
✨Tip Number 4
Network with current or former employees of Sanderson Design Group if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service roles you have held, particularly those that involved administrative support or communication with customers. Use specific examples to demonstrate your skills in these areas.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Consider including a brief cover letter that showcases your ability to communicate effectively.
Demonstrate Attention to Detail: Given the importance of accuracy in processing orders and documentation, provide examples in your application that illustrate your attention to detail. This could include experiences where you successfully managed complex tasks or maintained high standards in your work.
How to prepare for a job interview at Sanderson Design Group plc.
✨Know the Company
Before your interview, take some time to research Sanderson Design Group. Understand their history, values, and product offerings. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Be ready to discuss how you've handled difficult situations, resolved complaints, and maintained effective communication with customers.
✨Familiarise Yourself with ERP Systems
Since ERP experience is desirable for this role, brush up on any relevant software you’ve used in the past. If you’re unfamiliar with specific systems, mention your willingness to learn and adapt quickly.
✨Show Attention to Detail
Given the importance of accuracy in processing orders and documentation, be prepared to discuss how you ensure attention to detail in your work. You might want to share specific strategies or tools you use to maintain high standards.
