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- Tasks: Support customers through pre & post-purchase queries via email and calls.
- Company: Join a creative brand focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and opportunities for growth in international markets.
- Why this job: Be part of a dynamic team that values customer care and loyalty, shaping memorable experiences.
- Qualifications: Strong communication skills and proficiency in digital tools like HubSpot and Microsoft Office.
- Other info: Ideal for those passionate about interiors and design, with a focus on customer-first service.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a digitally minded, customer-obsessed Customer Service agent to support the end-to-end customer experience for our consumer brands. You’ll be responsible for pre
Customer Experience Advisor employer: Sanderson Design Group plc.
Contact Detail:
Sanderson Design Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Familiarise yourself with our brand and its products. Understanding the unique selling points and features of what we offer will help you engage with customers more effectively and demonstrate your passion for our products during the interview.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Be prepared to share examples from your past experiences where you've successfully resolved customer issues, as this will showcase your ability to manage customer relationships.
✨Tip Number 3
Highlight any experience you have with digital tools like HubSpot or Zendesk. Being comfortable with these platforms is crucial for the role, so mentioning your proficiency can set you apart from other candidates.
✨Tip Number 4
Demonstrate your adaptability and solutions-focused mindset. Prepare to discuss how you've navigated fast-paced environments and contributed to improving customer satisfaction in previous roles, as this aligns perfectly with our expectations.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in digital environments. Emphasise any roles where you managed customer queries or complaints, and showcase your ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how it aligns with the company's values. Mention specific examples of how you've improved customer experiences in previous roles, and demonstrate your understanding of the brand's focus on quality and creativity.
Showcase Relevant Skills: Highlight your proficiency in tools like HubSpot and Microsoft Office, as well as any experience with digital customer service platforms. Make sure to mention your strong communication skills and your ability to handle customer complaints with empathy and professionalism.
Demonstrate Your Knowledge: Research the company and its consumer brands thoroughly. Be prepared to discuss how your background in interiors, lifestyle, or direct-to-consumer sectors can contribute to enhancing the customer journey and driving brand loyalty.
How to prepare for a job interview at Sanderson Design Group plc.
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your passion for customer service. Share specific examples of how you've gone above and beyond to meet customer needs, demonstrating your ability to create a seamless customer journey.
✨Demonstrate Multi-Channel Proficiency
Be prepared to discuss your experience with various communication channels like email, webchat, and phone. Highlight any tools you've used, such as HubSpot or Zendesk, to manage customer interactions effectively.
✨Exhibit Problem-Solving Skills
Prepare to talk about situations where you've successfully resolved customer complaints or issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your ability to handle challenges with empathy and efficiency.
✨Express Your Passion for the Brand
Research the company's products and values before the interview. Show your enthusiasm for their brand by discussing how your personal interests in fabric, interiors, or design align with their offerings, which will demonstrate your genuine interest in the role.
