At a Glance
- Tasks: Provide on-site IT support and maintenance for clients' hardware devices.
- Company: Leading global provider of ICT services with a focus on innovation.
- Benefits: Competitive daily rate, overtime pay, and opportunities for professional growth.
- Other info: Inclusive workplace that values diversity and offers career advancement.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Valid UK driver's licence, car, and ability to resolve hardware issues.
The predicted salary is between 18900 - 23100 £ per year.
Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have an opportunity for Field Services Engineers based across the UK. This role is based in London.
Role Overview:
Working as a Field Services Engineer, your role will include the maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
- To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer-focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated and progressed in a timely manner.
- Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers.
Essential Skills:
- A full valid UK drivers licence and personal car with Business insurance.
- Able to demonstrate the right to work in the UK.
- Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
Preferred but not essential skills:
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+/Network+/CCNA.
- Dell / Other vendor Certification to Enterprise level or above.
- Experience in a data centre and in smart space technology is advantageous.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Sanderson acts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
IT FIELD SERVICE ENGINEER/ IT TECHNICIAN - West Drayton employer: Sanderson Careers
Join a forward-thinking company that values innovation and collaboration, offering a fully remote role as a Technical Architect. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to mentor junior colleagues, all while contributing to impactful digital solutions. Our inclusive work culture fosters creativity and teamwork, making it an excellent environment for professionals looking to make a meaningful difference in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT FIELD SERVICE ENGINEER/ IT TECHNICIAN - West Drayton
✨Get Involved in Tech Meetups
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We think you need these skills to ace IT FIELD SERVICE ENGINEER/ IT TECHNICIAN - West Drayton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sanderson Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sanderson Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sanderson Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sanderson Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sanderson Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
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✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sanderson Careers.
