At a Glance
- Tasks: Support and maintain IT hardware for clients across the UK with a focus on customer satisfaction.
- Company: Leading global provider of ICT services with a commitment to diversity and inclusion.
- Benefits: Competitive salary, overtime pay, and opportunities for professional development.
- Other info: Flexible working hours with a supportive and inclusive work environment.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in resolving hardware issues and deploying PCs; certifications are a plus.
The predicted salary is between 27450 - 33550 £ per year.
Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have an opportunity for Field Services Engineers based across the UK. This role is based in London.
Role Overview:
Working as a Field Services Engineer, your role will include the maintenance and support for field-based clients. You will provide on-site support for client's IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.
Responsibilities/Accountability:
- To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer-focused fashion as per your engineering work instruction guidelines.
- Ensure assigned incidents are monitored, updated and progressed in a timely manner.
- Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers.
Essential Skills:
- Able to demonstrate the right to work in the UK.
- Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check.
- Ability to resolve hardware issues and basic software problems.
- Capable of building (o/s and required software) and deploying PCs (desktop and Laptop).
Preferred but not essential skills:
- MCSE certification.
- Manufacturer Enterprise server certification.
- SAN Server.
- A+/Network+/CCNA.
- Dell / Other vendor Certification to Enterprise level or above.
- Experience in a data centre and in smart space technology is advantageous.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Sanderson acts as both an employment business and as an employment agency.
Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Permanent IT Hardware Engineer - London City employer: Sanderson Careers
Join a forward-thinking company that values innovation and collaboration, offering a fully remote role as a Technical Architect. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to mentor junior colleagues, all while contributing to impactful digital solutions. Our inclusive work culture fosters creativity and teamwork, making it an excellent environment for professionals looking to make a meaningful difference in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent IT Hardware Engineer - London City
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanderson Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanderson Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanderson Careers!
✨Direct Apply to Sanderson Careers
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We think you need these skills to ace Permanent IT Hardware Engineer - London City
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanderson Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanderson Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanderson Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
