At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage user accounts.
- Company: Fast-growing business with a focus on innovation and teamwork.
- Benefits: Competitive daily rate, hybrid working, and potential contract extension.
- Other info: Inclusive workplace valuing diversity and offering excellent career growth.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support and strong Microsoft 365 skills required.
The predicted salary is between 31500 - 38500 £ per year.
An exciting opportunity has arisen for an experienced IT Support Engineer to join a fast-growing business on an initial 2-month contract.
Working closely with the IT Manager, you'll take ownership of day-to-day IT support activities, onboarding and offboarding processes, and assist with key IT improvement initiatives across the organisation. This contract would suit a proactive IT Support Engineer who enjoys a varied role spanning user support, device management, cloud administration and IT improvement projects.
Key Responsibilities
- Provide 1st and 2nd line IT support via Jira and Slack, ensuring tickets are resolved within agreed SLAs
- Support both onsite and remote users across the business
- Troubleshoot and support Windows devices, with basic support of macOS devices
- Manage user accounts, permissions, licences and shared resources across Microsoft 365
- Administer and support business applications
- Manage hardware assets and maintain accurate asset records
- Deliver end-to-end onboarding and offboarding activities
- Support ongoing project work, including identity management and single sign-on initiatives
- Create and maintain clear technical documentation
- Promote security best practice and support compliance activities
Skills & Experience Required
- Previous experience within an internal IT Support Engineer, Desktop Support or Service Desk position
- Strong Microsoft 365 administration skills
- Experience supporting Windows environments
- Experience supporting macOS devices (basic level acceptable)
- Experience of device management and MDM platforms
- Proven experience managing joiners, movers and leavers processes
Desirable Experience
- Google Workspace administration
- Okta (SSO, lifecycle management and application integrations)
- MDM platforms
- Exposure to ISO 27001 and/or Cyber Essentials Plus environments
- CrowdStrike Falcon administration or support experience
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
IT Support Engineer employer: Sanderson Careers
Join a forward-thinking company that values innovation and collaboration, offering a fully remote role as a Technical Architect. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to mentor junior colleagues, all while contributing to impactful digital solutions. Our inclusive work culture fosters creativity and teamwork, making it an excellent environment for professionals looking to make a meaningful difference in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Sanderson Careers that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sanderson Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sanderson Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sanderson Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sanderson Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sanderson Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sanderson Careers.
