At a Glance
- Tasks: Lead IT service design and ensure smooth tech transitions for the Metropolitan Police.
- Company: Join a dynamic team supporting major transformations in public service.
- Benefits: Hybrid work, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on operational readiness and support.
- Why this job: Make a real difference in public safety through innovative technology solutions.
- Qualifications: Proven experience in IT Service Management and strong stakeholder skills.
The predicted salary is between 45000 - 55000 £ per year.
IT Service Manager
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Contract: Initial 6 months
IR35: Outside IR35
Clearance: SC + NPPV3 required
Location: London / Hybrid
We are looking for an experienced IT Service Manager to support a major transformation programme within the Metropolitan Police.
The role will support and deputise for the IT Service Design Workstream Lead, helping to coordinate service design, transition and operational readiness activities across the programme.
You will play a key role in ensuring new technology capabilities are introduced into live service in a controlled, supportable and sustainable way.
Key Responsibilities
- Support the delivery of service design, service transition and operational readiness activities.
- Develop and maintain service design artefacts, operational processes and support models.
- Define and manage service acceptance criteria and readiness assessments.
- Coordinate go-live planning, transition activities, service acceptance and hypercare support.
- Ensure new services transition into live operations with minimal disruption.
- Work closely with suppliers, technical teams, service management functions and operational stakeholders.
- Track supplier deliverables, service levels, operational dependencies, risks and issues.
- Support governance, reporting and programme decision-making.
- Deputise for the IT Service Design Workstream Lead when required.
- Coordinate day-to-day service management activity across multiple stakeholders and workstreams.
- Ensure the future service is secure, supportable and operationally ready.
- We're Looking For
- Strong experience in IT Service Management / Service Design / Service Transition.
- Experience supporting complex technology transformation or large-scale service implementations.
- Strong understanding of operational readiness, service acceptance and transition into BAU.
- Experience developing service models, support processes and service management artefacts.
- Strong supplier and stakeholder management experience. xgikmsk
- Comfortable working across technical, operational and programme teams in a fast-paced environment.
- Experience within government, defence, emergency services...
IT Service Manager employer: Sanderson Careers
Join a forward-thinking company that values innovation and collaboration, offering a fully remote role as a Technical Architect. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to mentor junior colleagues, all while contributing to impactful digital solutions. Our inclusive work culture fosters creativity and teamwork, making it an excellent environment for professionals looking to make a meaningful difference in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager
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We think you need these skills to ace IT Service Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Sanderson Careers, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Sanderson Careers can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Sanderson Careers will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Sanderson Careers
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Sanderson Careers. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Sanderson Careers.
