At a Glance
- Tasks: Deliver top-notch customer service and resolve queries in a fast-paced contact centre.
- Company: Join a leading global ICT services provider committed to customer satisfaction.
- Benefits: Inclusive workplace, personal development opportunities, and a supportive team environment.
- Other info: Embrace a diverse and inclusive culture with excellent career growth potential.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Sanderson is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets.
As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do.
A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things.
- Customer: Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
- Transformation: Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
- Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.
- Call Handling: As a Customer Experience Specialist, you'll be responsible for handling high volumes of calls throughout the day (150+ calls).
Skills we need:
- Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
- Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
- Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
- Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Sanderson acts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Customer Experience Specialist - Blackpool employer: Sanderson Careers
Join a forward-thinking company that values innovation and collaboration, offering a fully remote role as a Technical Architect. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to mentor junior colleagues, all while contributing to impactful digital solutions. Our inclusive work culture fosters creativity and teamwork, making it an excellent environment for professionals looking to make a meaningful difference in technology.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist - Blackpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanderson Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanderson Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist - Blackpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanderson Careers:Your cover letter is your chance to shine! Tell us why you want to work at Sanderson Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanderson Careers!
How to prepare for a job interview at Sanderson Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
