At a Glance
- Tasks: Lead sales and marketing efforts to ensure high-quality experiences for clients and families.
- Company: Join a luxury care home group dedicated to exceptional service and community engagement.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Comprehensive training and a commitment to staff development.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a passion for exceptional service.
The predicted salary is between 40000 - 40000 € per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Care Home: Wilton Manor
Hours per week: 40 hours per week
Salary: £40k per annum plus commission
About the role:
We currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager in Melton Mowbray employer: Sanders Senior Living
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programmes, opportunities for career progression, and a range of benefits including 28 days of paid holiday and a pension scheme, our team members are empowered to thrive in their roles while making a meaningful impact in the lives of our residents and their families.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Melton Mowbray
✨Tip Number 1
Network like a pro! Reach out to your connections in the care industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Share relevant content about customer relations and engage with posts from companies you're interested in, including Sanders Senior Living. This will help you get noticed!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer relations and sales. Think about how you can demonstrate your ability to build relationships and provide exceptional service, as these are key qualities for the role.
✨Tip Number 4
Don't forget to apply through our website! Completing the application form directly on our site ensures that your application is reviewed promptly. Plus, it shows your enthusiasm for joining the Sanders Senior Living team!
We think you need these skills to ace Customer Relations Manager in Melton Mowbray
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer relations and care.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in sales and business development, especially within the care industry. This will help us see how you fit into our team!
Showcase Your Skills:Use your application to demonstrate your strong communication skills and dedication to exceptional service. Share examples of how you've built relationships in the past – we love a good story!
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application gets to us directly. Plus, you can find all the info you need about the role there too.
How to prepare for a job interview at Sanders Senior Living
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager. Familiarise yourself with the care industry, especially how it relates to sales and business development. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Customer Relations Manager, building relationships is key. Prepare examples of how you've successfully nurtured client relationships in the past. Think about specific situations where your communication skills made a difference, and be ready to share these stories during the interview.
✨Get Creative with Marketing Ideas
Since the role involves devising marketing strategies, come prepared with a few ideas on how you would promote the care home. Consider local community engagement initiatives or social media campaigns that could attract self-funding clients. This shows initiative and that you’re already thinking about how to contribute.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
