At a Glance
- Tasks: Lead sales and marketing efforts to enhance client experiences and achieve occupancy targets.
- Company: Join a luxury care home group dedicated to exceptional service and community engagement.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Comprehensive training and a dynamic workplace focused on personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Sales experience, strong communication skills, and a passion for exceptional service.
The predicted salary is between 40000 - 40000 £ per year.
Ensure all your application information is up to date and in order before applying for this opportunity. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Care Home: Graysford Hall
Hours per week: 40 hours per week
Salary: £40,000 per annum plus commission
About the role:
We currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date.
Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About you:
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates.
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Customer Relations Manager in Loughborough employer: Sanders Senior Living
At Sanders Senior Living, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With comprehensive training programmes, competitive benefits including 28 days of paid holiday, and a commitment to community engagement, our Customer Relations Managers play a vital role in enhancing the lives of our residents while enjoying a fulfilling career in a luxury care home environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Loughborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanders Senior Living. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Relations Manager, especially your sales and relationship-building skills.
✨Tip Number 3
Show off your personality! During the interview, let your passion for customer relations shine through. Share stories that highlight your dedication to exceptional service and how you've built strong relationships in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Relations Manager position.
We think you need these skills to ace Customer Relations Manager in Loughborough
Some tips for your application 🫡
Keep It Up-to-Date:Before you dive into the application, make sure all your info is current and accurate. We want to see the real you, so double-check those details!
Complete the Online Form:When you're ready to apply, head over to our website and fill out the online application form in full. This is your chance to shine, so don’t leave anything blank!
Show Your Passion:In your application, let us know why you’re excited about the Customer Relations Manager role. Share your passion for providing exceptional service and building relationships – it really makes a difference!
Ask for Help if Needed:If you have any questions while applying, don’t hesitate to reach out! You can visit the home and chat with our team, or drop us a message online. We’re here to help you through the process.
How to prepare for a job interview at Sanders Senior Living
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Relations Manager. Familiarise yourself with the key responsibilities, especially around sales and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your skills in sales, relationship building, and customer service. Think about times when you successfully engaged with clients or implemented marketing strategies. This will demonstrate your capability to excel in the role.
✨Research Sanders Senior Living
Take some time to learn about Sanders Senior Living and their approach to care. Understanding their mission and values will allow you to align your answers with what they stand for, making you a more appealing candidate.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, team dynamics, and future goals. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
