At a Glance
- Tasks: Lead customer relations and ensure a smooth move-in experience for new residents.
- Company: Join Sanders Senior Living, a luxury care home group focused on personalised care and wellbeing.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Other info: Flexible working across multiple locations with ongoing training and support.
- Why this job: Be part of a compassionate team making a real difference in residents' lives.
- Qualifications: Experience in sales or business development within the care sector is essential.
The predicted salary is between 32000 - 36000 £ per year.
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Customer Relations Manager
Care Home: Essex-based working across multiple local sites
Hours per week: 40 hours per week
Salary: £40,000 - £45,000 per annum plus commission
About the Role:
We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager. This role involves working across multiple Sanders Senior Living care homes within the Essex region, supporting our teams to ensure self-funded occupancy targets are consistently met.
As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. Youll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care.
Working in close collaboration with our central marketing team, you will develop and implement tailored marketing strategies for each location, aligned with their unique community and setting. You\'ll also lead on home-specific marketing events, drive local engagement through schools, charities and businesses, and play an active role in promoting our homes through social and traditional media channels.
What Were Looking For:
Were seeking an experienced sales and business development professional, with a background in the care or health sector. The ideal candidate will be confident working across multiple homes and will have:
- A proven track record of exceeding sales or occupancy targets
- Outstanding interpersonal and communication skills
- The ability to build strong relationships with residents, families, and external stakeholders
- A flexible and proactive approach to working across different care home settings
- A passion for excellent customer experience and a person-centred mindset
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.
Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
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Customer Relations Manager in Dartford employer: Sanders Senior Living
Sanders Senior Living is an exceptional employer, offering a supportive and dynamic work environment across multiple luxury care homes in Essex. With a strong focus on employee growth, comprehensive training programmes, and a commitment to delivering personalised care, we ensure our team members thrive both professionally and personally. Enjoy competitive benefits, including 28 days of paid holiday, a pension scheme, and opportunities for career advancement, all while making a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanders Senior Living. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanders Senior Living before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Manager in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanders Senior Living:Your cover letter is your chance to shine! Tell us why you want to work at Sanders Senior Living specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanders Senior Living!
How to prepare for a job interview at Sanders Senior Living
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
