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- Tasks: Lead customer relations and ensure a smooth move-in experience for new residents.
- Company: Join Sanders Senior Living, a luxury care home group focused on personalised care and wellbeing.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Why this job: Be part of a compassionate team making a real difference in residents' lives.
- Qualifications: Experience in sales or business development within the care sector is essential.
- Other info: Flexible working across multiple locations with ongoing training and support.
The predicted salary is between 34000 - 51000 £ per year.
Customer Relations Manager
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Customer Relations Manager
Care Home: Essex-based working across multiple local sites
Hours per week: 40 hours per week
Salary: £40,000 – £45,000 per annum plus commission
About the Role:
We are excited to offer a fantastic opportunity to join our Sales & Marketing team as a Customer Relations Manager. This role involves working across multiple Sanders Senior Living care homes within the Essex region, supporting our teams to ensure self-funded occupancy targets are consistently met.
As the Customer Relations Manager, you will take overall responsibility for the sale of self-funding beds, delivering a seamless move-in experience for new residents and their families. Youll be a key part of the resident journey, from first enquiry to move-in day, ensuring every interaction is handled with professionalism, empathy, and care.
Working in close collaboration with our central marketing team, you will develop and implement tailored marketing strategies for each location, aligned with their unique community and setting. You\’ll also lead on home-specific marketing events, drive local engagement through schools, charities and businesses, and play an active role in promoting our homes through social and traditional media channels.
What Were Looking For:
Were seeking an experienced sales and business development professional, with a background in the care or health sector. The ideal candidate will be confident working across multiple homes and will have:
- A proven track record of exceeding sales or occupancy targets
- Outstanding interpersonal and communication skills
- The ability to build strong relationships with residents, families, and external stakeholders
- A flexible and proactive approach to working across different care home settings
- A passion for excellent customer experience and a person-centred mindset
Benefits of working with Sanders Senior Living:
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme that is also available to immediate family members
- Comprehensive induction and ongoing, paid training
- Free DBS Check and uniform
- Opportunities to progress your career within the company
- Free, on-site parking
- Employee of the Month awards
About Sanders Senior Living:
Sanders Senior Living is a luxury care home group with state-of-the-art residences brimming with premium facilities and exceptional services. Optimum health and wellbeing are at the heart of everything we do. And we do it with a difference.
Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents.
At Sanders Senior Living, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents.
As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry.
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
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Customer Relations Manager employer: Sanders Senior Living
Contact Detail:
Sanders Senior Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the specific care homes in Essex where you'll be working. Understanding their unique characteristics and community involvement will help you tailor your approach during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in sales and marketing roles. Engaging with them can provide valuable insights into the industry and may even lead to referrals or recommendations for your application.
✨Tip Number 3
Prepare to discuss your previous successes in exceeding sales or occupancy targets. Be ready to share specific examples that highlight your skills in building relationships and delivering excellent customer experiences, as these are crucial for this role.
✨Tip Number 4
Showcase your passion for the care sector by staying updated on current trends and challenges within the industry. This knowledge will not only impress during interviews but also demonstrate your genuine interest in contributing to the success of Sanders Senior Living.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Manager. Familiarise yourself with the key skills required, such as sales experience in the care sector and strong interpersonal skills.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and customer relations, particularly within the care or health sector. Use specific examples that demonstrate your ability to exceed sales targets and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your proactive approach. Mention how your background aligns with the company's mission and values, particularly in delivering personalised care.
Complete the Application Form: When filling out the online application form, ensure all sections are completed accurately. Double-check for any errors and provide detailed information that reflects your qualifications and enthusiasm for the role.
How to prepare for a job interview at Sanders Senior Living
✨Research the Company
Before your interview, take some time to learn about Sanders Senior Living. Understand their mission, values, and the specific services they offer. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
As a Customer Relations Manager, you'll need to demonstrate your problem-solving skills and ability to handle difficult situations. Prepare for scenario-based questions where you might need to explain how you'd manage a challenging resident or family interaction.
✨Showcase Your Interpersonal Skills
This role requires outstanding interpersonal and communication skills. Be ready to share examples from your past experiences where you've successfully built relationships with clients or stakeholders, highlighting your empathy and professionalism.
✨Discuss Marketing Strategies
Since the role involves developing tailored marketing strategies, be prepared to discuss your experience in this area. Think of specific campaigns you've led or contributed to, and how you engaged with local communities to drive occupancy.
