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- Tasks: Lead customer relations and ensure a smooth move-in experience for new residents.
- Company: Join Sanders Senior Living, a luxury care home group focused on personalised care and wellbeing.
- Benefits: Enjoy 28 days holiday, pension scheme, discounts, and career progression opportunities.
- Why this job: Be part of a compassionate team making a real difference in residents' lives.
- Qualifications: Experience in sales or business development within the care sector is essential.
- Other info: Flexible working across multiple locations with ongoing training and support.
The predicted salary is between 32000 - 48000 £ per year.
Customer Relations Manager
Care Home: Graysford Hall
Hours per week: 40 hours per week
Salary: £40,000 per annum plus commission
About the role
The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and that seamless move‑ins are achieved on date.
Key Responsibilities
- Sell self-funding beds to meet occupancy targets.
- Ensure a high‑quality experience for clients and their families.
- Devise and implement a marketing strategy based on the home and its geography.
- Lead on key marketing events within the home, promoting across social and local media.
- Create community engagement through local schools, businesses, charities and other organisations.
Benefits
- 28 days Paid Holiday
- Pension Scheme
- Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
- Employee Assistance Scheme for you and immediate family members
- Comprehensive induction and ongoing paid training
- Free DBS Check and uniform
- Funding and support towards obtaining NVQs
- Opportunities to progress your career within the company
- Free, on‑site parking
- Employee of the Month awards
About you
We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal candidate will excel in establishing and nurturing valuable relationships, not only with residents and their families but also within the local community. Dedication to exceptional service, collaborative spirit, strong communication skills and a passion for delivering top‑notch service are essential attributes for this role.
Prerequisites
All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances.
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Customer Relations Manager employer: Sanders Senior Living
Contact Detail:
Sanders Senior Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarise yourself with the specific care homes in Essex where you'll be working. Understanding their unique characteristics and community engagement strategies will help you tailor your approach during interviews.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience in sales and marketing roles. They can provide valuable insights and may even refer you to opportunities within Sanders Senior Living.
✨Tip Number 3
Prepare to discuss your previous successes in exceeding sales or occupancy targets. Be ready to share specific examples that demonstrate your skills in building relationships and delivering excellent customer experiences.
✨Tip Number 4
Show your passion for the care sector by staying updated on industry trends and best practices. This knowledge will not only impress during interviews but also reflect your commitment to providing exceptional service.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Manager. Familiarise yourself with the key aspects of the role, such as sales targets, customer experience, and collaboration with marketing teams.
Tailor Your CV: Customise your CV to highlight relevant experience in sales and customer relations, particularly within the care or health sector. Emphasise your track record of exceeding sales targets and your interpersonal skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to build relationships. Mention specific examples from your past roles that demonstrate your skills and how they align with the company's mission.
Complete the Application Form: When filling out the online application form, ensure all sections are completed accurately. Double-check for any errors and make sure to include all requested information to avoid delays in the review process.
How to prepare for a job interview at Sanders Senior Living
✨Research the Company
Before your interview, take some time to learn about Sanders Senior Living. Understand their mission, values, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Scenario Questions
As a Customer Relations Manager, you'll need to demonstrate your problem-solving skills. Be ready to discuss specific scenarios where you've successfully handled difficult situations or exceeded sales targets in previous roles.
✨Showcase Your Interpersonal Skills
This role requires outstanding communication and relationship-building abilities. Prepare examples of how you've built strong relationships with clients or stakeholders in the past, highlighting your empathy and professionalism.
✨Ask Insightful Questions
At the end of the interview, be sure to ask questions that show your interest in the role and the company. Inquire about their marketing strategies, team dynamics, or how they measure success in customer relations. This demonstrates your proactive approach and eagerness to contribute.