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- Tasks: Support customers with their workplace pensions and provide exceptional service.
- Company: Join Legal & General, a leading asset manager and insurance brand.
- Benefits: Enjoy hybrid working, career growth opportunities, and a supportive culture.
- Other info: Diverse and inclusive environment with flexible working arrangements.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: Empathy, resilience, and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that’s important to them. To better understand our customers and meet their needs, we’ve brought our protection, retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella.
What you'll be doing:
- Helping our customers every day by working in our Workplace Pensions contact centre, taking inbound phone calls from existing customers.
- Supporting customers who have saved into their pension for a long time, in preparation for retirement.
- Providing customers with a first-class experience during every interaction.
- Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
We’re looking for people who are naturally caring, empathetic and resilient, as sometimes these calls can be emotive.
Our commitment to equal opportunities:
Great minds don’t have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We actively promote diversity and equitable opportunities for all.
We think it’s important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow.
We’re always open to discussing flexible working arrangements and are committed to finding reasonable accommodations for candidates with specific needs during our recruiting process.
If you’d like to be considered for this role, please submit your application through our careers website as we’re not accepting email applications.
SOP future talent and volume test 2 in London employer: SANDBOX
Contact Detail:
SANDBOX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOP future talent and volume test 2 in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Legal & General's mission and values. Understanding their customer-centric approach will help you connect better during your conversation.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with emotive calls, think of scenarios where you can show understanding and support. Role-playing with a friend can help you feel more prepared.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in the past. Highlighting your ability to contribute to a motivated culture will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at L&G. Don’t miss out on this opportunity!
We think you need these skills to ace SOP future talent and volume test 2 in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your unique qualities and experiences.
Tailor Your Application: Make sure to customise your application for this role. Highlight your relevant skills and experiences that align with what we’re looking for, especially those caring and empathetic traits we value.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Avoid jargon and focus on what makes you a great fit for our team.
Apply Through Our Website: Remember, we only accept applications through our careers website. So, make sure to submit your application there to ensure it gets into the right hands!
How to prepare for a job interview at SANDBOX
✨Understand the Company Culture
Before your interview, take some time to research Legal & General's values and culture. They emphasise empathy, collaboration, and customer-centricity. Show that you resonate with these values by sharing examples from your past experiences where you demonstrated similar traits.
✨Prepare for Emotional Conversations
Given the nature of the role, you'll likely encounter emotive calls. Think about how you can handle sensitive topics with care and empathy. Prepare a few scenarios where you successfully managed difficult conversations, highlighting your resilience and supportiveness.
✨Showcase Your Team Spirit
Legal & General values a collaborative culture. Be ready to discuss how you've contributed to team success in previous roles. Share specific instances where you supported colleagues or helped foster a positive work environment, as this will demonstrate your fit for their team.
✨Ask Thoughtful Questions
At the end of your interview, have a few insightful questions prepared. This could be about their approach to customer service or how they celebrate team successes. Asking thoughtful questions shows your genuine interest in the role and the company, making you stand out as a candidate.