At a Glance
- Tasks: Support and manage end-user technology, ensuring secure and compliant devices for colleagues.
- Company: Join a diverse and inclusive organisation dedicated to making a difference.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and employee discounts.
- Other info: Flexible working options and opportunities for career growth in a supportive environment.
- Why this job: Make an impact by improving user experience and operational efficiency in tech.
- Qualifications: Experience with Microsoft Windows devices and excellent customer service skills required.
The predicted salary is between 28646 - 30175 £ per year.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
The role sits within the End User Computing (EUC) team in Technology, which currently consists of four team members, with this new role becoming the fifth. The team is responsible for supporting and managing end-user technology across Sanctuary, helping to ensure colleagues have secured, compliant and reliable devices and services to carry out their roles effectively. This includes device management, security and compliance, patching and vulnerability remediation, operational support and continuous service improvement.
The role of End User Computing Analyst will include:
- Monitor device compliance, patching and vulnerability management platforms to identify non-compliant devices, investigate update failures and coordinate remediation activities to ensure devices remain secure and supported.
- Work directly with end users to resolve patching and compliance issues, troubleshooting update failures and perform technical remediation of endpoint management services. Where necessary, liaise with the Device Lifecycle team to replace the device.
- Collaborate with other members of the End User Computing and Technology Security teams to prioritise and track security vulnerabilities, ensuring risks are addressed within agreed timescales, and compliance standards are maintained.
- Monitor and manage teamwork queues, ensuring incidents, service requests, remediation activities and administrative tasks are progressed efficiently and within agreed service levels.
- Contribute to service improvement initiatives by identifying trends, recurring issues and opportunities to improve EUC processes, user experience, operational efficiency and service quality.
Skills and experiences:
- Proven experience supporting Microsoft Windows devices and end users in a corporate environment.
- Experience engaging directly with customers or end users, managing communications and delivering a high standard of customer service.
- Experience maintaining accurate records, producing documentation and updating operational procedures.
- Excellent verbal and written communication skills, with the ability to convey complex or technical information clearly and concisely to both technical and non-technical audiences.
- Experience working within established processes, procedures and service level targets.
Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
28,646 per annum (rising to 30,175 per annum after 12 months, subject to satisfactory performance).
Closing Date: 26 November 2026.
If you are applying internally, don't forget to use your internal careers account to submit your application. If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
End User Computing Analyst in Worcester employer: Sanctuary
Join a dynamic team in Gateshead, where your role as a Social Work Advanced Practitioner will not only allow you to make a meaningful difference in the lives of children with disabilities but also offers a supportive work culture that prioritises professional development. With flexible full-time and part-time opportunities, you will benefit from ongoing training and a collaborative environment that fosters growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Analyst in Worcester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Sanctuary values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Sanctuary might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Sanctuary!
✨Direct Apply to Sanctuary
Let's not forget to apply directly through the Sanctuary website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Analyst in Worcester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Sanctuary.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Sanctuary. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Sanctuary
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
