At a Glance
- Tasks: Manage a team delivering high-quality property repairs and installations across various sites.
- Company: Join a not-for-profit organisation focused on making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and flexible employee benefits.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Lead a dynamic team and ensure top-notch service while developing your career.
- Qualifications: ILM membership and NVQ Level 3 in a core trade subject required.
The predicted salary is between 43921 - 43921 £ per year.
40 hours per week - Monday - Friday 8:00am - 5:00pm
We are looking for a Service Delivery Manager to join our responsive and voids team based in Welwyn Garden City, covering a variety of sites across the area.
Responsibilities include:
- Overseeing repairs, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Managing the performance of the team of operatives
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Working with internal teams to resolve issues, complaints and improve performance
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Building relationships with internal and external stakeholders and ensuring the customer is our main focus
Qualifications:
- To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications.
- Proven experience of managing a successful team
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us:
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £43,921 per annum (rising to £46,232 per annum after 12 months, subject to satisfactory performance)
Voids Service Delivery Manager employer: Sanctuary
Sanctuary Personnel is an exceptional employer, offering a supportive and dynamic work environment for the Registered Manager role in Leiston, Suffolk. With a competitive salary, a strong focus on professional development, and a commitment to work-life balance, employees can thrive while making a meaningful impact in the lives of young residents. The tranquil coastal setting combined with a passionate team creates a unique opportunity for personal and professional growth.
