At a Glance
- Tasks: Welcome residents and visitors, manage queries, and support smooth operations.
- Company: Join a diverse, inclusive team at Sanctuary Care, dedicated to making a difference.
- Benefits: Competitive pay, health support, flexible hours, and career development opportunities.
- Other info: Enjoy a supportive culture with excellent training and growth potential.
- Why this job: Be part of a caring community where your contributions truly matter.
- Qualifications: Customer service experience and strong IT skills are essential.
The predicted salary is between 13.04 - 13.04 £ per hour.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Where purpose meets possibility. We believe care is more than a job - it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Receptionist to our friendly team at Lake View Residential Care Home in Brookside Avenue, Brookside, Telford, Shropshire TF3 1LB. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make. We’re proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group.
Your role:
- Welcome residents, relatives and visitors with warmth and professionalism
- Support customers by answering queries and offering clear, helpful information
- Carry out a range of administrative tasks to keep the home running smoothly
- Use your IT skills to manage emails, records and documents confidently
- Work closely with colleagues to create a friendly, supportive front of house experience
Your skills:
- Experience in a customer service setting
- Confident using IT systems including Word, Excel and Outlook
- Warm and approachable with strong people skills
- Organised and able to manage a variety of tasks calmly and efficiently
- Caring, enthusiastic and self-motivated with a desire to make a positive difference
Your rewards:
You deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:
- Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company-funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Free meals dependant on shift duration
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria - visit our website for more information.
Before you apply:
We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Receptionist in Telford employer: Sanctuary
Sanctuary Personnel is an exceptional employer, offering a supportive and dynamic work environment for the Registered Manager role in Leiston, Suffolk. With a competitive salary, a strong focus on professional development, and a commitment to work-life balance, employees can thrive while making a meaningful impact in the lives of young residents. The tranquil coastal setting combined with a passionate team creates a unique opportunity for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Telford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sanctuary and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sanctuary and let us see your personality shine through!
We think you need these skills to ace Receptionist in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sanctuary.
Get Familiar with Our Brand:Before applying, take some time to learn about Sanctuary and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sanctuary
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sanctuary.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sanctuary will surely appreciate.
