Scrum Master

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We have an opportunity for a Scrum Master to join our team in Worcester. This role sits within Technology Delivery and is responsible for enabling a high-performing agile delivery team to deliver valuable outcomes through the effective application of Scrum principles, servant leadership and continuous improvement.

Working closely with your Product Owner, wider agile delivery team, key business and delivery stakeholders, you will help your team maximise delivery outcomes, remove impediments, manage dependencies and promote a culture of collaboration, transparency and continuous improvement. You will also ensure operational impacts, risks and dependencies are understood, communicated and effectively managed throughout the delivery lifecycle.

On a typical day, you will:

• Facilitate Scrum events, coach agile practices and ways of working, monitor delivery performance metrics, support backlog refinement activities, remove delivery blockers, communicate delivery risks and progress, and work with stakeholders to ensure sustainable and effective delivery.
• Provide Scrum Master services to an existing agile delivery team, helping them to continue to embrace Scrum principles, practices and values, and ensuring the team performs at its highest level.
• Facilitate all Scrum events with clear outcomes, ensuring they are purposeful, effective and support strong team collaboration.
• Identify and remove team-level impediments while proactively managing risks and issues that could impact delivery.
• Drive team effectiveness and accountability by improving delivery predictability, throughput and flow of work.
• Support backlog refinement and readiness activities to ensure value-driven delivery and well-defined acceptance criteria.
• Define and track team delivery metrics, providing meaningful insights that support continuous improvement and reporting.
• Facilitate effective retrospectives that promote open reflection, continuous learning and measurable improvement actions.
• Build and develop strong working relationships with internal and external stakeholders, providing clear and timely updates on progress, risks and dependencies.
• Work with other Scrum Masters and the Agile Delivery Lead to promote consistent agile practices and effectively manage cross-team dependencies and risks.
• Promote Agile values and behaviours, fostering psychological safety, collaboration and a culture of continuous improvement across teams.

Skills and experiences:

• Able to demonstrate possession of a degree, management qualification or relevant professional qualification.
• Scrum Master qualification.
• Comprehensive experience as a Scrum Master within enterprise environments.
• Significant experience of coaching teams to greater agility.
• Proven experience of metrics definition and collection.
• Significant experience facilitating backlog refinement.
• Significant experience using management tools, particularly Jira and Confluence.
• Significant experience unblocking impediments within a corporate environment.
• Proven experience leading, motivating and serving high-performing teams.
• Proven ability to improve team performance.
• Significant experience in stakeholder management, including facilitating workshops and interviews.
• Excellent communication, negotiation, presentation and stakeholder management skills.
• Proven servant leader who balances team empowerment with a pragmatic focus on delivery outcomes.

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is 56,110 with an additional policy allowance of 8,708 per annum (rising to 59,059 with an additional policy allowance of 9,165 per annum after 12 months, subject to satisfactory performance).

Closing Date: 25 August 2026.

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you.