At a Glance
- Tasks: Support residents' well-being and manage housing services effectively.
- Company: Join a not-for-profit housing association making a real difference.
- Benefits: Flexible working, 25 days leave, health support, and employee discounts.
- Other info: Diverse culture with great career growth opportunities.
- Why this job: Make an impact in the community while developing your skills.
- Qualifications: Experience with older people and problem-solving skills required.
The predicted salary is between 10566 - 10566 £ per year.
We have an opportunity for a Scheme Manager to join our Sanctuary Housing Services Ltd (SHSL) division. The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. You will be required to travel to other schemes in the Midlands if and when required.
Role of Scheme Manager
- Promote resident involvement and provide information on local community services and agencies to promote well-being and independence.
- Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
- Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Coordinate the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriate.
- Ensure the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focusing on first contact resolution where appropriate and referring more complex issues as necessary.
- Provide administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery.
Skills and experiences
- Some experience of working with older people in a support capacity and understanding their individual needs or similar.
- Working knowledge of the key needs and services available to residents.
- Some experience of problem solving and implementing effective solutions, including referrals as needed.
- Ability to interpret and maintain computerised information and documentation.
- Working knowledge of handling confidential and sensitive information.
- Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
- 25 days annual leave plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £10,566 (pro rata). Closing Date: 8 July 2026. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.
