Scheme Manager

Scheme Manager

Skellow, South Yorkshire

£24,654 - £25,416 per year

35 hours per week

We are looking for a Scheme Manager to join our Independent Living Service Team which consists of Housing Officers and Scheme Managers. In this role you will be responsible for the day‑to‑day management of the scheme ensuring there are no risks to the residents or assets in the scheme. The role offers an onsite presence and encourages residents who are either elderly or vulnerable to live as independently as possible.

We are looking for enthusiastic, hardworking individuals, who puts the resident first and can work independently using processes to ensure the scheme is well managed and run efficiently.

Responsibilities

• Completing weekly wellbeing calls to residents who require this service at the scheme and making safeguarding referrals when required.
• Signing up new tenants and carrying out visits where required.
• Completing compliance testing including fire alarm checks and water temperature checks.
• Reporting any hazards and supporting the repairs of these to ensure communal areas are kept free.
• Referring residents to support agencies when required and helping them access the different services available to them.
• Dealing with low‑level anti‑social behaviour complaints within the scheme and resolving resident disputes.
• Traveling to other schemes to provide cover for colleagues in the local team as required.

Qualifications

• Experience of working with older people in a support capacity and understanding their individual needs.
• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths.
• Meet all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitored.
• Ability to manage workloads and meet deadlines.
• Effectively manage relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
• Experience of resident involvement and community care values would be an advantage.
• Basic knowledge of Microsoft applications including Word, Excel and Outlook.
• Occasional travel may be a requirement of the role; therefore a full valid driving licence is essential.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
• A pension scheme with employer contributions.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Staff Networks with a shared interest in inclusion and invaluable support for colleagues.
• Role salary is £24,654 (rising to £25,416 after 12 months, subject to satisfactory performance).
• The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance.