At a Glance
- Tasks: Lead a team in delivering high-quality maintenance services across the South West.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and employee discounts.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: ILM membership and NVQ Level 3 in a core trade subject required.
The predicted salary is between 41829 - 41829 £ per year.
Somerset – covering EX and TA postcodes
£41,829 per year
40 hours per week – Monday to Friday, 8:00am – 16:30pm
Temporary position for up to 12 months
We are looking for a Service Delivery Manager to join our Day to Day (DTD) Operations team based in the South West. As Service Delivery Manager, you will cover different sites across the South West. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. 1 in every 7 weeks will be on an out of hours rota, this will be phone based taking calls from Operatives and the CSC. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
Role responsibilities- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- To ensure full compliance with Building Safety legislation, candidates applying for this role must hold ILM membership (The Institute of Leadership) and be qualified to NVQ Level 3 in a core trade subject or currently undertaking these qualifications. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Electrical qualification would be an advantage
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£41,829 per annum
About us
We provide in‑house repairs and maintenance for a wide range of properties, as part of a not‑for‑profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Inclusion statementInclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Maintenance Service Delivery Manager in Paignton employer: Sanctuary
Sanctuary is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With generous benefits including up to 30 days of annual leave, a robust pension scheme, and opportunities for career advancement, employees are empowered to thrive in their roles. Located in the picturesque South West, this position not only allows you to make a meaningful impact on the community but also provides a collaborative environment where diversity and inclusion are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Service Delivery Manager in Paignton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with yours. This will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills effectively when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining our mission to make a difference in people’s lives.
We think you need these skills to ace Maintenance Service Delivery Manager in Paignton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Maintenance Service Delivery Manager role. Highlight relevant experience in building maintenance or facilities management, and don’t forget to mention your qualifications like ILM membership and NVQ Level 3.
Showcase Your Skills:In your application, emphasise your knowledge of Health and Safety legislation and your ability to handle complaints effectively. We want to see how you can bring value to our team and meet customer expectations.
Be Clear and Concise:When writing your cover letter, keep it clear and concise. Use straightforward language to explain why you’re a great fit for the role and how your experience aligns with our mission at Sanctuary.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Make sure you brush up on your knowledge of health and safety legislation, as well as any relevant building maintenance practices. Be ready to discuss your qualifications, especially your ILM membership and NVQ Level 3 in a core trade subject, since you'll need to bring the original certification to the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage repairs and refurbishment projects. Highlight how you've ensured high standards and value for money in your previous work, as this will resonate with what they’re looking for.
✨Demonstrate Team Coordination Skills
Since the role involves coordinating operatives and managing workloads, think of instances where you've successfully organised a team or handled emergencies. Be ready to explain how you prioritised tasks and ensured efficient completion of work.
✨Be Ready for Scenario Questions
Expect questions about handling complaints and breakdowns in service. Prepare to discuss how you would react in various situations, focusing on customer satisfaction and effective problem-solving. This will show that you can meet their expectations and handle the pressures of the role.
