At a Glance
- Tasks: Manage property services, ensuring quality and compliance while leading a dynamic team.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible benefits and a supportive, inclusive workplace culture.
- Why this job: Make a real impact in a role that prioritises customer satisfaction and team collaboration.
- Qualifications: ILM membership and NVQ Level 3 in a core trade required.
The predicted salary is between 47319 - 47319 £ per year.
We have an exciting opportunity for a Service Delivery Manager to join our Voids team in London. You will be responsible for productivity and utilisation of the internal team as well as managing any properties being completed externally by contractors. You will also be responsible for carrying out a comprehensive scope of the property, creating a report and issuing the works as well as ensuring enabling works have been instructed prior to any works starting. You will also be responsible for DLO management & HR issues as well as carrying out post inspections of properties.
The role of Service Delivery Manager will include:
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
- Building relationships with internal and external stakeholders and ensuring the customer is our main focus
Skills and experiences:
- To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have an NVQ Level 3 in a core trade or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment.
- Working knowledge of the application of Health and Safety legislation.
- Proven experience of working to deadlines and prioritising workloads.
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar).
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us:
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £47,319 per annum (rising to £49,809 per annum after 12 months, subject to satisfactory performance)
Voids Service Delivery Manager in London employer: Sanctuary
Join a dynamic team in Gateshead, where your role as a Social Work Advanced Practitioner will not only allow you to make a meaningful difference in the lives of children with disabilities but also offers a supportive work culture that prioritises professional development. With flexible full-time and part-time opportunities, you will benefit from ongoing training and a collaborative environment that fosters growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Voids Service Delivery Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Voids Service Delivery Manager at Sanctuary!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sanctuary or be willing to refer you for that Voids Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sanctuary who’s on the lookout for their next Voids Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Voids Service Delivery Manager role at Sanctuary!
We think you need these skills to ace Voids Service Delivery Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sanctuary. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sanctuary
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sanctuary. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
