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- Tasks: Deliver a top-notch homeownership management service and support community initiatives.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, health plans, and a supportive work environment.
- Why this job: Be part of a passionate team dedicated to improving community welfare and customer satisfaction.
- Qualifications: Experience in homeownership management and excellent customer service skills required.
- Other info: Flexible working hours and opportunities for personal and professional growth.
The predicted salary is between 27800 - 29000 £ per year.
Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
We are looking to recruit a Homeownership Officer to join the Homeownership team in Ipswich. You will be responsible for delivering a responsive and customer focused homeownership management service. In this role, you will be part of a strong and experienced team, where training and development are of prime importance to encourage staff progression. You will have the opportunity to develop your team and contribute to delivering a customer-focused service.
The role of Homeownership Officer will include:
- Delivering a high-quality leasehold management service, aligned with relevant legislation, internal policies and good practice
- Managing leaseholder expectations regarding communal repairs and providing support, where appropriate, regarding other repairs issues
- Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
- Providing advice and responding to queries on all aspects of service charge budgets and accounts
- Working with a range of external agencies to resolve a range of issues affecting resident welfare including domestic abuse, anti-social behaviour and safeguarding
- Working closely with administrative colleagues to complete a range of tasks related to managing leasehold properties
Skills and experiences:
- Proven experience of undertaking a similar role
- An understanding of homeownership and leasehold management
- Previous experience in managing staff
- Prior experience of delivering high quality customer services
- Experience in complaint handling, will be pivotal in your pursuit to provide a positive experience to a diverse group of customers with enthusiasm and confidence
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Ability to build strong working relationships with internal and external customers
- Excellent customer service and negotiating skills
- An understanding of Microsoft Office packages including Word, Excel and Outlook
- Excellent communication skills both verbal and written
- Working knowledge of relevant regulations and good practice
- Travel will be a requirement of the role, therefore a full valid driving licence is essential
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Closing Date: 25 January 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.uk
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission.
We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Homeownership Officer in Ipswich employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeownership Officer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sanctuary through LinkedIn or local community events. They can give you the inside scoop on what it’s really like to work there and might even put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common questions for Homeownership Officers. Think about your past experiences and how they relate to the role. We want to hear your stories about customer service and problem-solving!
✨Tip Number 3
Show your passion for community initiatives! During your interview, share examples of how you've positively impacted your community or helped others. This aligns perfectly with our mission at Sanctuary.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sanctuary.
We think you need these skills to ace Homeownership Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in homeownership and leasehold management. We want to see how your skills align with the role of Homeownership Officer, so don’t hold back on showcasing your relevant achievements!
Show Off Your Customer Service Skills: Since this role is all about delivering a high-quality customer-focused service, be sure to include examples of how you've successfully handled customer queries or complaints in the past. We love seeing enthusiasm and confidence in your approach!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts well. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need there. Plus, it shows us you’re keen to join our fantastic team!
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Make sure you understand the ins and outs of homeownership and leasehold management. Brush up on relevant legislation and internal policies, as well as common issues like service charge budgets and communal repairs. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering a customer-focused service, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to build strong relationships and provide solutions, as this will demonstrate your fit for the team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about situations where you've had to manage expectations or resolve conflicts, especially related to domestic abuse or anti-social behaviour. Practising these scenarios will help you articulate your thought process and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the Homeownership Officer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
