Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants and leaseholders, resolve issues, and maintain property standards.
- Company: Sanctuary is a not-for-profit housing association managing 125,000 homes.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and flexible employee benefits.
- Why this job: Make a real difference in people's lives while working in a diverse and inclusive culture.
- Qualifications: Experience in housing services, excellent communication skills, and a valid driving licence required.
- Other info: Full-time role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 37000 £ per year.
Join to apply for the Housing Officer role at Sanctuary
1 day ago Be among the first 25 applicants
Join to apply for the Housing Officer role at Sanctuary
This range is provided by Sanctuary. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Sanctuary
Housing Officer
Based at Stonebrook Way, Birmingham – covering Birmingham, Solihull and Sandwell areas
37.5 hours per week – Monday to Friday, 9:00am – 17:00pm
We have an opportunity for a Housing Officer to join our dedicated West Midland Housing team of 7, based in the Birmingham area. The patch will cover Birmingham, Solihull and Sandwell areas but on occasion, cover may be required for the wider patch of Dudley, Walsall and the North West Leicestershire area.
You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. The role involves a mix of lone working and joint working with colleagues / external partners, visiting customers in their homes and the community.
The role of Housing Officer will include:
- Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities
- Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy
- Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in
- Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment
- Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures
- Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services
- Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proven experience of good practice resident involvement activities
- Excellent understanding of written and spoken English
- Working knowledge of relevant regulations and good practice
- Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Administrative, and Public Relations
-
Industries
Non-profit Organizations and Housing Programs
Referrals increase your chances of interviewing at Sanctuary by 2x
Sign in to set job alerts for “Housing Officer” roles.
Housing Options Officer Visiting Officer
Coventry, England, United Kingdom 4 days ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
Coventry, England, United Kingdom 6 months ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 3 weeks ago
Birmingham, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 2 months ago
Worcestershire, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 day ago
Birmingham, England, United Kingdom 1 day ago
Senior Capital Project Officer (Housing)
West Midlands, England, United Kingdom 4 days ago
West Midlands, England, United Kingdom 4 days ago
Student Support Officer – TLG College (Birmingham)
Birmingham, England, United Kingdom 1 year ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 1 day ago
Disclosure Officer – Enforcement and Investigation – 31523
Solihull, England, United Kingdom 1 hour ago
Birmingham, England, United Kingdom 1 week ago
Disclosure Officer – Enforcement and Investigation – 31523
Royal Sutton Coldfield, England, United Kingdom 1 hour ago
Birmingham, England, United Kingdom 6 days ago
Disclosure Officer – Enforcement and Investigation – 31523
Kidderminster, England, United Kingdom 1 hour ago
Birmingham, England, United Kingdom 1 day ago
Associate or Solicitor in Housing Litigation
Birmingham, England, United Kingdom 3 weeks ago
Worcestershire, England, United Kingdom 1 week ago
Disclosure Officer – Enforcement and Investigation – 31523
Lichfield, England, United Kingdom 1 hour ago
West Midlands, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Housing Officer employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the local housing regulations and policies in Birmingham, Solihull, and Sandwell. Understanding the specific challenges and needs of these areas will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers in your area. They can provide valuable insights into the role and may even refer you to opportunities within their organisation, increasing your chances of landing an interview.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved tenant issues in the past. Be ready to discuss these scenarios in detail during your interview to highlight your experience.
✨Tip Number 4
Research Sanctuary as an organisation and understand their values and mission. Tailoring your responses to align with their commitment to community and customer service will make a strong impression during the interview process.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Housing Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in housing management or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving and communication skills.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the organisation. Mention specific experiences that relate to the job, such as resolving tenant issues or working with community services, to show you are a good fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Housing Officer.
How to prepare for a job interview at Sanctuary
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Housing Officer. Be prepared to discuss how your previous experience aligns with the specific duties mentioned, such as providing advice to tenants and handling anti-social behaviour.
✨Showcase Communication Skills
As a Housing Officer, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. You might be asked to role-play scenarios, so practice articulating your thoughts and solutions confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully resolved issues related to tenancies or resident disputes, and be ready to share these stories.
✨Highlight Team Collaboration
The role involves working with colleagues and external partners. Be prepared to discuss your experience in collaborative environments and how you’ve contributed to team success in previous roles. This will show that you can work well within their dedicated West Midland Housing team.