At a Glance
- Tasks: Manage calls and emails about housing queries and repairs.
- Company: Sanctuary in Hull, a supportive and dynamic workplace.
- Benefits: Starting salary of £30,130, increasing after 12 months, plus up to 30 days leave.
- Other info: Enjoy wellbeing support and a pension scheme for your future.
- Why this job: Join a team that makes a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30130 - 31716 € per year.
Sanctuary in Hull is looking for full-time Customer Care Agents to join the Customer Hub team. The role involves managing both calls and emails related to housing queries and repairs.
Ideal candidates will have:
- Customer service experience
- Excellent communication skills
- The ability to cope with pressure
The position offers a salary of £30,130, increasing to £31,716 after 12 months, plus attractive employee benefits including up to 30 days annual leave, a pension scheme, and wellbeing support.
Housing Customer Care Advisor – Complex Queries employer: Sanctuary
Sanctuary in Hull is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, generous annual leave, and a strong focus on career growth, this role as a Housing Customer Care Advisor provides a meaningful opportunity to make a difference in the community while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Care Advisor – Complex Queries
✨Tip Number 1
Make sure you know the ins and outs of the role. Research Sanctuary and their Customer Hub team so you can speak confidently about how your skills match their needs during the interview.
✨Tip Number 2
Practice your communication skills! Since this role involves managing calls and emails, try role-playing with a friend or family member to get comfortable handling tricky customer queries under pressure.
✨Tip Number 3
Don’t forget to showcase your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer, as these stories will help you stand out in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Care Advisor role.
We think you need these skills to ace Housing Customer Care Advisor – Complex Queries
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled complex queries in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Housing Customer Care Advisor role. Share specific examples of how you've coped with pressure and resolved customer issues.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with housing queries and repairs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Care Advisor. Familiarise yourself with common housing queries and repairs, as well as Sanctuary's values and services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples from your past experiences where you've effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate under pressure.
✨Stay Calm Under Pressure
The job involves managing complex queries, so be ready to discuss how you cope with stressful situations. Think of specific instances where you've successfully managed high-pressure scenarios, and share your strategies for staying calm and focused.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the types of queries you might encounter. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
