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- Tasks: Supervise a team of operatives in repairs and installations across Glasgow.
- Company: Join a not-for-profit organisation dedicated to making a difference.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible benefits tailored to support your health and wellbeing.
- Why this job: Lead impactful projects while developing your career in a supportive environment.
- Qualifications: SVQ Level 3 in Joinery and supervisory experience required.
The predicted salary is between 41829 - 44031 £ per year.
We are looking for a Service Delivery Manager to join our Day to Day responsive team based in Glasgow. As Service Delivery Manager you will supervise different sites across Glasgow and West Scotland, managing up to 15 Operatives covering Joinery, Plastering and Painting. You will need to have a trade background in Joinery with relevant qualifications and previous experience in a supervisory role. Your daily activities will include coordinating the Operatives on repairs/installation and organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.
The role of Service Delivery Manager will include:
- Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
- Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
- Maintaining compliance for health and safety, ensuring this is promoted and adhered to
- Handling complaints and breakdowns in service to meet customer expectations
- Completion of absence management, performance management, recruitment and team meetings
- Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
Skills and experiences:
- To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to SVQ Level 3 in a core trade subject, ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
- Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment specifically in Joinery
- Working knowledge of the application of Health and Safety legislation
- Proven experience of working to deadlines and prioritising workloads
- Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £41,829 per annum (rising to £44,031 per annum after 12 months, subject to satisfactory performance)
Maintenance Service Delivery Manager in Glasgow employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Service Delivery Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your experience in Joinery and team management aligns with their mission. Show them you’re not just looking for any job, but that you want to be part of their team!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your supervisory skills and how you handle emergencies – it’s all about demonstrating your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Maintenance Service Delivery Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your trade background in Joinery and any supervisory experience you've got. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Delivery Manager role. Share specific examples of your past experiences that relate to managing teams and handling repairs or installations.
Showcase Your Health and Safety Knowledge: Since health and safety compliance is key in this role, make sure to mention any relevant experience you have with legislation like CDM 2015. We want to know how you’ve kept teams safe and compliant in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Sanctuary!
How to prepare for a job interview at Sanctuary
✨Know Your Trade Inside Out
Make sure you brush up on your Joinery skills and knowledge. Be prepared to discuss specific techniques, tools, and materials you've used in past projects. This will show that you not only have the qualifications but also practical experience that can be applied to the role.
✨Demonstrate Leadership Experience
Since this role involves supervising a team, think of examples from your previous jobs where you successfully managed a group. Highlight how you coordinated tasks, handled conflicts, or motivated your team to meet deadlines. This will showcase your ability to lead effectively.
✨Familiarise Yourself with Health and Safety Regulations
Given the importance of health and safety in this role, make sure you understand the relevant legislation, especially CDM 2015. Be ready to discuss how you've implemented safety measures in past roles and how you plan to maintain compliance in this position.
✨Prepare for Scenario-Based Questions
Expect questions about how you'd handle emergencies or complaints. Think through potential scenarios you might face as a Service Delivery Manager and prepare your responses. This will demonstrate your problem-solving skills and readiness to tackle challenges head-on.