At a Glance
- Tasks: Welcome students, manage accommodation, and ensure a great living experience.
- Company: Join Sanctuary Students, supporting over 11,500 students across the UK.
- Benefits: Enjoy 25 days leave, pension scheme, employee discounts, and wellbeing support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a difference in students' lives while developing your leadership skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 20501 - 20501 £ per year.
We are looking for an enthusiastic and customer focused individual for the role of Assistant Accommodation Manager based at Queen Margaret Residences, Glasgow.
The role of Assistant Accommodation Manager will include:
- Providing customer service at reception, welcoming customers and providing a good first impression.
- Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed.
- Collecting rent from customers and monitoring the debtor list.
- Ensuring compliance checks are completed in line with legislation and policy.
- Supervising a team of General Assistants, providing guidance, support and promoting the development of staff.
- Developing and maintaining excellent relationships with internal and external customers.
Skills and experiences:
- Experience in a similar role in a customer service background is essential.
- Excellent communication and customer service skills.
- The ability to lead, motivate and mentor staff, providing clear guidance when needed.
- Proven experience completing administrative tasks with the ability to problem solve.
- Previous experience of Microsoft Office applications including Word, Excel and Outlook.
Why work for us? Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK.
Our Benefits:
- 25 days leave rising to a maximum of 30 days (plus public holidays), pro rata.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work Scheme.
- Voluntary health plans.
- Employee discounts.
- Wellbeing support and tools.
- Employee recognition scheme.
We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Assistant Accommodation Manager in Glasgow employer: Sanctuary
Sanctuary Students is an excellent employer, offering a supportive and inclusive work environment at Queen Margaret Residences in Glasgow. With a strong focus on employee wellbeing, we provide generous leave entitlements, a pension scheme, and opportunities for professional development, ensuring that our staff can thrive while delivering exceptional service to our student residents. Join us to be part of a diverse team dedicated to making a positive impact in the lives of students across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Accommodation Manager in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sanctuary.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sanctuary. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Assistant Accommodation Manager in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sanctuary.
How to prepare for a job interview at Sanctuary
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sanctuary's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sanctuary offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
