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- Tasks: Manage calls and emails about housing repairs and queries with empathy.
- Company: A supportive housing association in Hull focused on customer care.
- Benefits: Attractive benefits package and commitment to employee wellbeing.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service experience and ability to handle challenging situations.
The predicted salary is between 28800 - 43200 £ per year.
A housing association in Hull is seeking a Customer Care Agent who will manage inbound calls and emails related to repairs and housing queries. The ideal candidate will have strong customer service experience and the ability to handle difficult situations with empathy. You will work closely with teams to ensure customer satisfaction while also managing high volumes of interactions. This role offers a supportive work environment with a commitment to employee wellbeing and includes an attractive benefits package.
Frontline Housing Support & Resolution Agent employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Housing Support & Resolution Agent
✨Tip Number 1
Practice your communication skills! Since you'll be handling calls and emails, it's crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 2
Research the housing association! Knowing their values and mission can help you tailor your responses during interviews. Plus, it shows that you're genuinely interested in the role and the company.
✨Tip Number 3
Prepare for common customer service scenarios! Think about how you'd handle difficult situations and be ready to share examples from your past experience. This will demonstrate your problem-solving skills and empathy.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows us that you're serious about joining our team!
We think you need these skills to ace Frontline Housing Support & Resolution Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations with empathy and care, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Frontline Housing Support & Resolution Agent. Mention how your experience aligns with managing repairs and housing queries, as this will make you stand out.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling high volumes of interactions. Make sure your key points shine through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Before the interview, make sure you understand the role of a Frontline Housing Support & Resolution Agent. Familiarise yourself with common housing queries and repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves handling difficult situations, prepare examples from your past experiences where you've successfully managed customer complaints or challenging interactions. Highlight how you approached these situations with empathy and understanding.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication, which is crucial for a Customer Care Agent.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided for employee wellbeing, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
