Environments Manager

Worcester based with a balance of home and office working. £55,757 - £58,708 per year. 35 hours per week – Monday to Friday, 9am to 5pm.

We have an opportunity for an Environments Manager in Worcester. This role sits within the Technology Delivery function and is responsible for environment management across all delivery teams. The role works closely with a wider group of delivery teams, architects, change and release, and external suppliers. The team manages production and non‑production environments, ensuring availability, stability, security and consistency across the technology estate, including SAP and Salesforce platforms.

The role provides a single point of accountability for environment health, configuration management and deployment coordination across the organisation. On a typical day, the role works with delivery teams, architects and suppliers to plan and support releases, monitor and resolve environment issues, maintain documentation, and drive improvements through standardisation and automation, ensuring environments remain secure, resilient and fit for purpose.

In addition to the role profile, the role requires strong operational leadership and coordination skills, with the ability to manage competing priorities across multiple teams and platforms. The successful candidate will have experience operating in complex enterprise environments, balancing delivery speed with stability, compliance and risk management.

The role of Environments Manager will include:

• Managing and maintaining all non-production and production environments, ensuring availability, stability, and performance across delivery teams, including SAP and Salesforce platforms.
• Collaborating with Change and Release on deployment activities, working closely with development and operations teams to ensure smooth and timely releases.
• Collaborating with the Service Request Team to implement and maintain access controls, ensuring secure and auditable access to environments in line with compliance requirements.
• Owning configuration management processes, ensuring consistency and traceability of environment setups across the delivery lifecycle, including SAP and Salesforce environments.
• Collaborating with Developers, Technical Architects and Suppliers to ensure environments are fit for purpose and aligned with technical standards.
• Monitoring environment health and performance, proactively identifying and resolving issues to minimise disruption.
• Support environment provisioning and decommissioning, ensuring efficient use of infrastructure and resources.
• Maintaining environment documentation, including topology, access, configuration, and deployment schedules.
• Driving continuous improvement initiatives, identifying opportunities to automate, standardise, and optimise environment management practices.
• Acting as a point of escalation for environment-related issues, ensuring timely resolution and communication to stakeholders.

Skills and experiences:

• ITIL v4 Foundation Certification.
• Project Management Qualification.
• Comprehensive experience managing production and non-production environments in a complex, multi-team delivery setting, including SAP and Salesforce platforms.
• Proven experience coordinating deployments and release activities, including working with CI/CD pipelines and deployment automation tools.
• Experience with environment documentation and governance, ensuring compliance and auditability across SAP and Salesforce ecosystems.

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £45,736 with an additional policy allowance of £10,020 per annum (rising to £48,157 with an additional policy allowance of £10,551 per annum after 12 months, subject to satisfactory performance).