At a Glance
- Tasks: Deliver top-notch income services and support customers in the community.
- Company: Join a not-for-profit housing association making a real difference.
- Benefits: Enjoy 25 days leave, pension scheme, wellbeing support, and employee discounts.
- Other info: Flexible working environment with excellent growth opportunities.
- Why this job: Make an impact on people's lives while developing your career.
- Qualifications: NVQ3 in relevant area and experience in customer service required.
The predicted salary is between 34235 - 36037 £ per year.
We have an opportunity for an Income Officer - Local Operations to join our East Income team. The main purpose of the role is to deliver a high quality income service that meets the identified needs of our customers and ensures the effective collection of revenues in accordance with the Income Services Operational Plan and the wider aims of the Group.
The role is based in Ely but will include travel covering Kings Lynn, Grantham, Peterborough as well as other Borough and County's in the surrounding area.
The role of Income Officer – Local Operations will include:
- Support the day to day delivery of excellent customer service functions within income services by engaging with customers in the local community
- Ensure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supported
- Ensure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residents
- Meet all legislative and regulatory requirements for income management activities
- Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies including income and letting teams
Skills and experiences:
- NVQ3 in relevant area (e.g. business administration, customer service)
- Proven experience of administration relating to customer service and complaints
- Previous experience analysing and diagnosing problems and implementing effective solutions
- Proven knowledge of relevant regulations, legislation and good practice
- Knowledge of housing management/debt collection and related issues
- Ability to work independently in community
Travel is a requirement of the role, therefore a full valid driving licence is essential.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits:
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £34,235 (rising to £36,037 after 12 months, subject to satisfactory performance).
Income Officer in Ely employer: Sanctuary
Sanctuary is an exceptional employer, dedicated to fostering a diverse and inclusive culture while making a meaningful impact in the community. With a strong focus on employee wellbeing, we offer an attractive benefits package that includes generous annual leave, a supportive pension scheme, and opportunities for professional growth. Working as an Income Officer in Ely not only allows you to engage with local residents but also provides a chance to contribute to the vital work of a not-for-profit housing association that truly values its staff and their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer in Ely
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join relevant groups on social media, and don’t be shy to reach out to current Income Officers. They can give you insider tips and might even know about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience in customer service and problem-solving. Use real-life examples to demonstrate how you've tackled challenges in the past.
✨Tip Number 3
Don’t forget to follow up! After any interview or networking event, drop a quick thank-you email to express your appreciation for their time. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your enthusiasm. Plus, it’s a great way to ensure your application gets into the right hands quickly!
We think you need these skills to ace Income Officer in Ely
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Income Officer role. We want to see how you can deliver that high-quality income service we’re after!
Showcase Your Customer Service Skills:Since this role is all about engaging with customers, don’t forget to include examples of your previous customer service experience. We love seeing how you’ve made a difference in your past roles!
Highlight Relevant Qualifications:If you’ve got an NVQ3 or any relevant qualifications, make sure they’re front and centre in your application. We’re keen on seeing how your background fits with our needs for effective income management.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an Income Officer. Understand the importance of effective revenue collection and how it impacts the community. Familiarise yourself with relevant regulations and legislation, as this will show your commitment to the role.
✨Showcase Your Customer Service Skills
Since the role involves engaging with customers, be ready to share examples of how you've delivered excellent customer service in the past. Think about specific situations where you resolved complaints or provided support, and how that aligns with the values of the organisation.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've analysed complex issues and implemented effective solutions. This is crucial for managing revenue accounts and supporting residents, so highlight your analytical skills and any relevant experiences.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show enthusiasm for the role and the organisation's mission. Remember, they want to see how well you can develop relationships with stakeholders and residents, so let your personality shine through!
