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- Tasks: Support housing management by handling administrative tasks and liaising with tenants.
- Company: Sanctuary Scotland, a leading housing provider dedicated to improving lives.
- Benefits: Generous annual leave, pension scheme, wellbeing support, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Join a diverse team committed to inclusion and personal growth.
The predicted salary is between 24000 - 29000 £ per year.
Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people's lives.
We have an opportunity for an Assistant Housing Officer to join our Housing team based in Cumbernauld. You will be working in a team of 3 Assistant Housing Officers and 9 Housing Officers. You will work on a variety of administrative tasks to provide support and enable the delivery of a high quality housing management service. You will receive full training, on-going support and opportunities to develop. Whilst this is a very diverse and challenging role, it is equally rewarding. If you are highly motivated, with a keen eye for detail and a passion for providing excellent customer service, this could be the role for you.
As an organisation that proudly holds Platinum Investors in People accreditation, we are committed to supporting, developing and recognising our colleagues.
The role of Assistant Housing Officer will include:
- Drafting tenancy agreement documentation and completing all paperwork associated with home visits
- Liaising with tenants; responding to enquiries and complaints
- Working with customers to resolve issues and improve services
- Preparing correspondence in relation to void properties
- Communicating with external agencies in regard to tenancies
- Raising purchase orders and ensuring the completion of cash sheets
- Assisting Housing Officers and Manager with day to day tasks
Skills and experiences:
- Recent experience within a customer service environment or administrative position
- Previous experience of working in a Housing environment
- Excellent customer service and communication skills
- Ability to work on own initiative, with fast changing requirements
- Proven experience of working to deadlines and prioritising workloads
- Proficient in the use of Microsoft Office - Outlook, Word and Excel (or similar)
Why work for us?
We provide housing nationwide, from social rentals to private and shared ownership options. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and our colleagues help make a real difference to people's lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£28,229 per annum (rising to £29,715 per annum after 12 months, subject to satisfactory performance)
Closing Date: 25 February 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Assistant Housing Officer in Cumbernauld employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer in Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Sanctuary Scotland on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and housing management. Think about specific examples from your past experiences that highlight your skills and how they align with the Assistant Housing Officer role.
✨Tip Number 3
Show off your passion for helping others! During interviews, share stories that demonstrate your commitment to excellent customer service and how you've made a difference in previous roles. This will resonate well with the values of Sanctuary Scotland.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us.
We think you need these skills to ace Assistant Housing Officer in Cumbernauld
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Housing Officer role. Highlight your customer service experience and any relevant administrative skills that match what we're looking for.
Show Your Passion: Let us know why you're excited about working in housing! Share your enthusiasm for helping people and improving their lives, as this is at the heart of what we do at Sanctuary Scotland.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your points well so we can easily see how you fit the role. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right place and helps us keep track of all applications efficiently.
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Before the interview, make sure you understand the role of an Assistant Housing Officer. Familiarise yourself with the key responsibilities like drafting tenancy agreements and liaising with tenants. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you resolved issues or improved services, as this will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. For instance, they might ask how you would handle a tenant complaint. Prepare by thinking through potential challenges you could face in the role and how you would address them effectively.
✨Dress the Part
While the role may not require formal attire daily, dressing smartly for the interview shows professionalism and respect for the opportunity. Aim for business casual to strike the right balance between comfort and professionalism.
