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- Tasks: Be the friendly face for customers, helping them with queries and life skills.
- Company: Join a not-for-profit organisation dedicated to making a positive impact in the community.
- Benefits: Enjoy 25 days holiday, pension contributions, and discounts from major retailers.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults and strong communication skills.
- Other info: Flexible working options and a commitment to diversity and inclusion.
Part Time Concierge at Plymouth Domestic Abuse Services, £12.39 per hour, 8 hours per week (Fixed shift: Saturday 7pm - 3am).
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Plymouth Domestic Abuse Services. We specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We are committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Brilliant work deserves brilliant benefits! Here are just some of the ways we will reward you:
- At least 25 days paid holiday (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Concierge employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've handled challenging situations or supported vulnerable individuals. This will demonstrate your skills and readiness for the Concierge role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people's lives.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about being a Concierge and how you can make a positive impact on our customers' lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially working with young people or vulnerable adults. We love seeing how your background aligns with our mission at Sanctuary Supported Living!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Concierge role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding opportunity.
How to prepare for a job interview at Sanctuary
✨Know Your Role
Make sure you understand the responsibilities of a Concierge at Plymouth Domestic Abuse Services. Familiarise yourself with the key tasks like handling customer queries, managing emergency situations, and ensuring security. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience working with vulnerable individuals or in challenging environments. Think of specific examples where you've made a positive impact, as this aligns perfectly with the values of Sanctuary Supported Living. Highlight your communication skills and ability to build relationships.
✨Demonstrate Empathy
Since the role involves supporting individuals in difficult situations, it's crucial to convey your empathy and understanding. Be ready to share how you would approach sensitive topics and support customers in developing life skills. This will show that you can connect with the people you'll be helping.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, team dynamics, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.