Multi-Trade Operative in Basildon

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

We have an opportunity for a Multi-Trade Operative to join our Voids Team based in Basildon covering the surrounding area. These works are predominantly in domestic properties and include Carpentry, Tiling, Decorating, Floor Laying, replacement of bathroom suites and kitchen fitting. Due to the nature of the role, a company van will be provided as well as power tools in order for you to complete jobs to a high standard.

The role of Multi-Trade Operative will include:

• Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications.
• Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications.
• Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets.

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to or undertaking an NVQ Level 2 in a core subject (carpentry, electrical). If Plumbing Level 3 is required, Unvented - G3 Certificate and Water Regulations (WRAS).
• As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
• Awareness of health and safety regulations and working legislation.
• Skills in some of the following disciplines - Plumbing, Carpentry and Joinery, kitchen and bathroom installations, UPVC door and window fitting.
• Excellent customer service and communication skills.
• Ability to prioritise workloads, work to deadlines and plan ahead.
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits: As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

£36,095 per annum (rising to £37,994 per annum after 12 months, subject to satisfactory performance).

Closing Date: 18 January 2026. If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission.

We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.