At a Glance
- Tasks: Support housing management and build positive relationships with customers.
- Company: Join a diverse, inclusive organisation committed to making a difference.
- Benefits: Competitive pay, 33 days leave, health support, and career development.
- Other info: Flexible working options and a vibrant culture where everyone belongs.
- Why this job: Make a lasting impact in a compassionate community-focused team.
- Qualifications: Experience in tenancy services and basic Microsoft Office skills required.
The predicted salary is between 14.57 - 14.57 £ per hour.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Make a lasting difference, long after your shift. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Housing Support Assistant to our vibrant supported housing schemes at Phoenix House, Christopher Martin Road, Basildon, Essex, SS14 3EZ.
You’ll be part of a compassionate, community-focused team, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Oversee the day-to-day running of the supported housing service to deliver an effective housing management service
- Assist with tenancy and void management to maintain occupancy levels
- Support and promote compliance with safeguarding policies and procedures
- Build positive relationships with customers and key stakeholders
- Manage supplies, furniture and equipment and keep records and filing systems up to date
Your skills:
- Experience delivering tenancy services
- Ability to prioritise tasks and meet deadlines
- Basic knowledge of Microsoft Office packages
- Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
- NVQ Level 2 or equivalent in a relevant area
- Ability to analyse and interpret data
- Experience using housing management systems is desirable
- Full valid driving licence and ability to travel between schemes is an essential part of the role
Your rewards:
- 33 days’ annual leave pro rata (rising to 38, including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company-funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Before you apply:
- We can only accept applications from individuals with the right to work in the UK.
- All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
- Internal candidates should apply via their internal careers account.
- We may close this advert early, so please apply as soon as possible.
We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Housing Support Assistant in Basildon employer: Sanctuary
Sanctuary Personnel is an exceptional employer, offering a supportive and dynamic work environment for the Registered Manager role in Leiston, Suffolk. With a competitive salary, a strong focus on professional development, and a commitment to work-life balance, employees can thrive while making a meaningful impact in the lives of young residents. The tranquil coastal setting combined with a passionate team creates a unique opportunity for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Assistant in Basildon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Sanctuary.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Sanctuary!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Sanctuary, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Sanctuary or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Support Assistant in Basildon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Sanctuary:Before hitting send, make sure to tailor your application specifically to Sanctuary! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Sanctuary
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
