At a Glance
- Tasks: Lead a dynamic team to deliver top-notch income and welfare services.
- Company: Join a not-for-profit housing association making a real difference.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellbeing support.
- Other info: Flexible working with a focus on diversity and inclusion.
- Why this job: Make an impact in people's lives while developing your career.
- Qualifications: NVQ3 in Customer Service or Business Administration and management experience.
The predicted salary is between 43833 - 43833 £ per year.
Banbury based with a balance of home and office working. £43,833 per year (pro rata) for 37.5 hours per week. Temporary position for up to 6 months.
We have an opportunity for an Income Team Manager – CIT to join our Income team, based in Banbury. The main purpose of this role is to manage the effective delivery of income and welfare services at the Central Income Team, ensuring that all services are delivered to an exemplary standard in accordance with the Income Services Operational Plan and budget to meet with wider aims of the Group.
The role of Income Team Manager - CIT will include:
- Meet all legislative and regulatory requirements for income and housing management activities, ensuring the provision of accurate pre court protocol processes are adhered to.
- Work in collaboration with other managers, manage and develop a highly effective team for Income Services which maximise income streams to the business.
- Work in partnership with local and national teams to support current and future tenants, ensuring that rental income is maximised throughout the tenancy.
- Identify and implement improvements to services to address demand gaps or service deficiencies to support service growth.
Skills and experiences:
- NVQ3 in Customer Service or Business Administration.
- Proven experience of delivering high quality customer services.
- Experience of working in a contact centre environment.
- Comprehensive knowledge of relevant regulations, legislation, good practice and welfare benefits.
- Proven experience of staff management.
- Excellent interpersonal and customer care skills.
- Proficient user of Microsoft packages.
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Income Team Manager - CIT in Banbury employer: Sanctuary
Join a dynamic team in Gateshead, where your role as a Social Work Advanced Practitioner will not only allow you to make a meaningful difference in the lives of children with disabilities but also offers a supportive work culture that prioritises professional development. With flexible full-time and part-time opportunities, you will benefit from ongoing training and a collaborative environment that fosters growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Income Team Manager - CIT in Banbury
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Sanctuary. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Sanctuary.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Sanctuary.
We think you need these skills to ace Income Team Manager - CIT in Banbury
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Sanctuary and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Sanctuary
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Sanctuary will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Sanctuary.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Sanctuary.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Sanctuary. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
