At a Glance
- Tasks: Lead operational teams in delivering high-quality property services across London.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellbeing support.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact while driving performance improvement in a dynamic environment.
- Qualifications: Degree or management qualification with senior operational leadership experience required.
The predicted salary is between 83879 - 88293 £ per year.
The Assistant Regional Head of Service - Service Operations sits at the core of the London Regional Operations structure, reporting directly to the Regional Head of Service. This role is a senior operational leadership position, forming part of the regional senior leadership team, with direct accountability for frontline service delivery across key operational functions. The purpose of this role is to provide senior operational leadership across Repairs, Voids, and Estates within London Property Services. The role ensures high-quality service delivery, operational stability, performance improvement, and effective oversight of high-risk and high-volume frontline activities.
The role will include:
- Lead all operational teams delivering responsive repairs, voids, estates management, and associated services
- Drive performance improvement through structured accountability, coaching, and daily operational oversight
- Provide senior leadership during critical incidents, major service failures, and emergency operational responses
- Ensure contractor productivity, operational compliance, and consistent delivery standards
- Embed safe systems of work, particularly in High-Risk Buildings (HRBs), ensuring alignment with building safety legislation
- Support SLT reporting, operational insights, and strategic planning
Skills and experiences:
- Degree, management qualification or relevant professional qualification
- Senior operational leadership experience in Property Services or equivalent
- Strong understanding of repairs, voids, estates and contractor management
- Proven experience managing operational risk and performance frameworks
- Excellent communication and decision-making skills
- Strong ability to influence, engage and lead multidisciplinary teams
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£83,879 per annum (rising to £88,293 per annum after 12 months, subject to satisfactory performance)
Assistant Regional Head of Service - Service Operations employer: Sanctuary
Sanctuary is an exceptional employer located in Blackwall Reach, London, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including generous annual leave, a robust pension scheme, and dedicated wellbeing support, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community through their work in property services.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Regional Head of Service - Service Operations
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Assistant Regional Head of Service - Service Operations at Sanctuary!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sanctuary or be willing to refer you for that Assistant Regional Head of Service - Service Operations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sanctuary who’s on the lookout for their next Assistant Regional Head of Service - Service Operations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Assistant Regional Head of Service - Service Operations role at Sanctuary!
We think you need these skills to ace Assistant Regional Head of Service - Service Operations
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sanctuary. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sanctuary
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sanctuary. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
