At a Glance
- Tasks: Lead operational teams in delivering high-quality property services across London.
- Company: Join a not-for-profit organisation dedicated to making a difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Flexible benefits and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in senior operational leadership and strong communication skills required.
The predicted salary is between 83879 - 88293 £ per year.
The Assistant Regional Head of Service - Service Operations sits at the core of the London Regional Operations structure, reporting directly to the Regional Head of Service. This role is a senior operational leadership position, forming part of the regional senior leadership team, with direct accountability for frontline service delivery across key operational functions.
The purpose of this role is to provide senior operational leadership across Repairs, Voids, and Estates within London Property Services. The role ensures high-quality service delivery, operational stability, performance improvement, and effective oversight of high-risk and high-volume frontline activities.
The role includes:
- Lead all operational teams delivering responsive repairs, voids, estates management, and associated services
- Drive performance improvement through structured accountability, coaching, and daily operational oversight
- Provide senior leadership during critical incidents, major service failures, and emergency operational responses
- Ensure contractor productivity, operational compliance, and consistent delivery standards
- Embed safe systems of work, particularly in High-Risk Buildings (HRBs), ensuring alignment with building safety legislation
- Support SLT reporting, operational insights, and strategic planning
Skills and experiences:
- Senior operational leadership experience in Property Services or equivalent
- Strong understanding of repairs, voids, estates and contractor management
- Proven experience managing operational risk and performance frameworks
- Excellent communication and decision-making skills
- Strong ability to influence, engage and lead multidisciplinary teams
This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and does you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£83,879 per annum (rising to £88,293 per annum after 12 months, subject to satisfactory performance)
Assistant Regional Head of Service employer: Sanctuary
Sanctuary is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With a competitive salary package, generous annual leave, and a range of benefits tailored to enhance physical, mental, and financial health, employees are empowered to thrive in their roles. The opportunity to lead impactful service operations in the heart of London allows for meaningful contributions to the community while fostering personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Regional Head of Service
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Sanctuary.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Sanctuary.
✨Tailor Your LinkedIn Presence
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We think you need these skills to ace Assistant Regional Head of Service
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Sanctuary.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Sanctuary. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Sanctuary
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Sanctuary, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Sanctuary, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Sanctuary could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Sanctuary as they’re likely seeking a candidate who can enhance their workplace culture.
