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- Tasks: Manage customer enquiries and support community engagement strategies in housing.
- Company: Not-for-profit housing association dedicated to community support.
- Benefits: Flexible leave, pension scheme, and wellbeing support.
- Why this job: Make a difference in the community while developing your customer service skills.
- Qualifications: Face-to-face customer service experience and knowledge of housing regulations.
- Other info: Hybrid working model with a focus on community engagement.
The predicted salary is between 28800 - 43200 £ per year.
A not-for-profit housing association based in Adderbury is seeking a Regional Customer Service Officer. The role involves managing customer enquiries and supporting community engagement strategies within the Housing team.
Candidates should have face-to-face customer service experience, along with knowledge of housing regulations.
An attractive benefits package is offered including flexible leave, a pension scheme, and wellbeing support.
Regional Customer Service Officer (Hybrid) – Housing & Engagement in Adderbury employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Officer (Hybrid) – Housing & Engagement in Adderbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work at the not-for-profit organisations. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for face-to-face interactions. Since this role is all about customer service, practice your communication skills. Role-play common scenarios you might encounter, so you can showcase your experience confidently.
✨Tip Number 3
Research the organisation! Understand their community engagement strategies and values. This will help you tailor your conversations and show that you're genuinely interested in contributing to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Regional Customer Service Officer (Hybrid) – Housing & Engagement in Adderbury
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your face-to-face customer service experience in your application. We want to see how you've handled enquiries and supported customers in the past, so share specific examples that showcase your skills!
Know Your Stuff About Housing Regulations: Since this role involves housing, it’s crucial to demonstrate your knowledge of housing regulations. We recommend mentioning any relevant experience or training you have in this area to show us you're the right fit for the job.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Regional Customer Service Officer role. We love seeing candidates who take the extra step to connect their experiences with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Make sure you brush up on housing regulations and community engagement strategies. Being able to discuss these topics confidently will show that you're serious about the role and understand the sector.
✨Showcase Your Customer Service Skills
Prepare examples from your previous face-to-face customer service experience. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your ability to handle enquiries effectively.
✨Engage with the Community
Research the not-for-profit housing association's community initiatives. Be ready to discuss how you can contribute to their engagement strategies, showing that you’re not just looking for a job, but are genuinely interested in making a difference.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the organisation. This shows your enthusiasm and helps you gauge if the company culture aligns with your values, especially regarding their benefits and support systems.
