At a Glance
- Tasks: Be the go-to person for customer enquiries and support our housing team.
- Company: Join a not-for-profit housing association making a real difference.
- Benefits: Enjoy 25 days annual leave, health plans, and flexible benefits.
- Other info: Hybrid working with a focus on wellbeing and inclusion.
- Why this job: Make an impact in your community while developing your career.
- Qualifications: Experience in customer service and knowledge of housing regulations.
The predicted salary is between 34300 - 38300 £ per year.
Banbury - Hybrid working based at Hindle House, Adderbury covering the Midlands region. £36,270 - £38,181 per year. 37.5 hours per week.
We are looking for a Regional Customer Service Officer to join our team in Banbury. Sitting within our Housing team, the role will act as primary point of contact for customers and will manage enquiries from customers and stakeholders.
You will be expected to carry out consultation exercises, manage enquiries and external stakeholder escalations to support operational teams to deliver positive outcomes for customers, primarily focusing on Place-Based / Targeted Investment funding areas. Support the implementation and delivery of regional customer engagement strategies.
The role of Regional Customer Service Officer will include:
- Liaising with and responding to customers’ needs to deliver effective consultation and support services in relation to place-based/targeted investment works.
- Supporting the implementation and delivery of regional customer engagement strategies.
- Ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers.
- Ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded.
- Meeting all legislative and regulatory requirements for housing services activities to ensure safe homes for customers, minimising potential risks and contract requirements are fulfilled.
Skills and experiences:
- Previous experience in a similar face to face customer service role.
- Experience in working to deadlines and prioritising workloads.
- Knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment and Customer Service.
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £34,531 with an additional policy allowance of £1,738 per annum (rising to £36,348 with an additional policy allowance of £1,832 per annum after 12 months, subject to satisfactory performance).
Regional Customer Service Officer in Adderbury employer: Sanctuary
Join a dynamic team in Gateshead, where your role as a Social Work Advanced Practitioner will not only allow you to make a meaningful difference in the lives of children with disabilities but also offers a supportive work culture that prioritises professional development. With flexible full-time and part-time opportunities, you will benefit from ongoing training and a collaborative environment that fosters growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Customer Service Officer in Adderbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sanctuary. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sanctuary before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Customer Service Officer in Adderbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sanctuary:Your cover letter is your chance to shine! Tell us why you want to work at Sanctuary specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sanctuary!
How to prepare for a job interview at Sanctuary
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
