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- Tasks: Be the go-to person for customer enquiries and support our housing team.
- Company: Join a not-for-profit housing association making a real difference.
- Benefits: Enjoy 25 days annual leave, health plans, and flexible benefits.
- Why this job: Make an impact in your community while developing your career.
- Qualifications: Experience in customer service and knowledge of housing regulations.
- Other info: Hybrid working with a focus on wellbeing and inclusion.
The predicted salary is between 34300 - 38300 £ per year.
Banbury - Hybrid working based at Hindle House, Adderbury covering the Midlands region. £36,270 - £38,181 per year. 37.5 hours per week.
We are looking for a Regional Customer Service Officer to join our team in Banbury. Sitting within our Housing team, the role will act as primary point of contact for customers and will manage enquiries from customers and stakeholders.
You will be expected to carry out consultation exercises, manage enquiries and external stakeholder escalations to support operational teams to deliver positive outcomes for customers, primarily focusing on Place-Based / Targeted Investment funding areas. Support the implementation and delivery of regional customer engagement strategies.
The role of Regional Customer Service Officer will include:
- Liaising with and responding to customers’ needs to deliver effective consultation and support services in relation to place-based/targeted investment works.
- Supporting the implementation and delivery of regional customer engagement strategies.
- Ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers.
- Ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded.
- Meeting all legislative and regulatory requirements for housing services activities to ensure safe homes for customers, minimising potential risks and contract requirements are fulfilled.
Skills and experiences:
- Previous experience in a similar face to face customer service role.
- Experience in working to deadlines and prioritising workloads.
- Knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment and Customer Service.
Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
Role salary is £34,531 with an additional policy allowance of £1,738 per annum (rising to £36,348 with an additional policy allowance of £1,832 per annum after 12 months, subject to satisfactory performance).
Regional Customer Service Officer in Adderbury employer: Sanctuary
Contact Detail:
Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Customer Service Officer in Adderbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, especially those relevant to housing services and community investment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Regional Customer Service Officer in Adderbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and housing. We want to see how your skills align with the role of Regional Customer Service Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As a primary point of contact for customers, strong communication is key. Use your application to demonstrate how you've effectively managed enquiries and consultations in the past. We love seeing clear, concise, and engaging writing!
Highlight Your Problem-Solving Abilities: In this role, you'll need to handle escalations and support operational teams. Share specific instances where you've successfully resolved issues or improved processes. We’re all about positive outcomes, so let us know how you’ve contributed to that!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people! Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Sanctuary
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Regional Customer Service Officer role. Understand the importance of customer engagement strategies and how they relate to place-based investment. This will show that you're not just interested in the job, but that you genuinely understand what it entails.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your face-to-face customer service experience. Think about times when you successfully managed enquiries or resolved issues for customers. This will help demonstrate your ability to handle similar situations in this new role.
✨Ask Smart Questions
Come prepared with thoughtful questions about the company’s approach to customer service and community investment. This shows that you’re engaged and interested in how you can contribute to their goals. Plus, it gives you a chance to assess if the company culture aligns with your values.
✨Be Yourself
While it's important to be professional, don’t forget to let your personality shine through. The interviewers want to see if you’ll fit into their team. Be genuine, and don’t hesitate to share your passion for helping customers and making a difference in their lives.