At a Glance
- Tasks: Manage empty homes and improve vacant stock performance while delivering top-notch customer service.
- Company: Join a not-for-profit housing association making a real difference in people's lives.
- Benefits: Enjoy 25 days annual leave, pension contributions, wellbeing support, and flexible benefits.
- Other info: Flexible working with a mix of home and office locations across the Midlands and South West.
- Why this job: Be part of a diverse team that values your contribution and supports your growth.
- Qualifications: Strong communication skills, IT proficiency, and ability to meet performance targets.
The predicted salary is between 31768 - 35112 £ per year.
Base office location may vary depending upon suitable candidate - balance of home and office working - covering the Midlands and South West Regions, with an expectation of occasional travel to our office locations.
£31,768 - £35,112 per year
37.5 hours per week
We have an opportunity for two Customer Lettings Coordinators to join our team. As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI’s. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs and expectations of current and future residents, and the wider community.
The role of Customer Lettings Coordinator will include:
- Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss
- Turning around voids from notice to let and addressing hard to let or low demand voids
- Accurate data recording and management in line with business requirements, processes and procedures
- Risk management regarding safety of residents and staff ensuring correct verification for applicants
- Dealing with legal compliance and financial loss for extended void periods
- Providing high quality customer service to residents, customers, partners and internal staff
- Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme
Skills and experiences:
- Working to tight performance targets and deadlines
- Ability to use your own initiative whilst also working as part of a team
- Excellent communication skills, allowing you to negotiate, present and build positive relationships
- Strong IT and database skills e.g. Outlook and Microsoft Office packages
- Ability to plan, organise and prioritise workload effectively
- Excellent accuracy levels with high attention to detail
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and lets you tailor your employee benefits by offering:
Benefits include:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
South East region - £33,356 per annum (rising to £35,112 after 12 months service and subject to satisfactory performance)
Elsewhere in the UK - £31,768 per annum (rising to £33,440 after 12 months service and subject to satisfactory performance)
Customer Lettings Coordinator in Adderbury employer: Sanctuary
Sanctuary is an exceptional employer that prioritises the wellbeing of its employees while making a meaningful impact in the community. With a commitment to diversity and inclusion, we offer a supportive work culture, competitive benefits including generous annual leave and a pension scheme, and opportunities for professional growth within our not-for-profit housing association. Join us in delivering high-quality housing services across the Midlands and South West, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Lettings Coordinator in Adderbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and lettings sector, especially those who work at Sanctuary. A friendly chat can open doors and give you insider info on what they’re looking for.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and KPI management. We want you to showcase your skills in driving performance and delivering top-notch service!
✨Tip Number 3
Show off your tech skills! Be ready to discuss how you’ve used IT tools to manage data and improve processes. Highlighting your proficiency with Microsoft Office can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Sanctuary.
We think you need these skills to ace Customer Lettings Coordinator in Adderbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with managing voids and meeting performance targets. We want to see how your skills align with the role of Customer Lettings Coordinator!
Showcase Your Communication Skills:Since this role involves building relationships, don’t forget to demonstrate your excellent communication abilities in your application. Share examples of how you've successfully negotiated or presented in previous roles.
Be Detail-Oriented:Accuracy is key in this position, so make sure your application is free from typos and errors. We appreciate attention to detail, so take the time to proofread your documents before submitting them through our website.
Highlight Teamwork and Initiative:We love candidates who can work well in a team but also take the initiative. Include examples in your application that show how you’ve balanced both aspects in your previous jobs. It’ll help us see how you fit into our culture!
How to prepare for a job interview at Sanctuary
✨Know Your Numbers
As a Customer Lettings Coordinator, you'll be working with KPIs and performance targets. Brush up on relevant metrics like void re-let days and void loss before the interview. Being able to discuss these figures confidently will show that you understand the role and its challenges.
✨Showcase Your Communication Skills
This role requires excellent communication skills for negotiating and building relationships. Prepare examples of how you've successfully communicated with customers or team members in the past. Think about specific situations where your communication made a difference.
✨Demonstrate Your Initiative
The job calls for someone who can use their initiative while also being a team player. Be ready to share instances where you've taken the lead on a project or solved a problem independently, as well as times when you collaborated effectively with others.
✨Familiarise Yourself with Compliance
Understanding legal compliance and risk management is crucial for this position. Do some research on housing regulations and safety protocols relevant to lettings. Showing that you're knowledgeable about these areas will set you apart from other candidates.
