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- Tasks: Be the friendly face for customer queries and support their life skills.
- Company: Join Sanctuary Supported Living, a leader in providing care and support services.
- Benefits: Enjoy 25+ days holiday, flexible working, and discounts from major retailers.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults is essential; good communication skills required.
- Other info: This role involves lone working and occasional emergency situations.
The predicted salary is between 24000 - 36000 £ per year.
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The role of Night Concierge
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
- This role will require lone working for the majority of the shift
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Job Reference: 224091
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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Night Concierge employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of young people or vulnerable adults, as this role requires a strong understanding of their challenges. Research common issues they face and think about how you can provide support and guidance.
✨Tip Number 2
Highlight any previous experience in customer service or roles that required excellent communication skills. Be prepared to discuss how you've handled challenging situations in the past and what strategies you used to ensure a positive outcome.
✨Tip Number 3
Show your enthusiasm for community engagement by thinking of ideas for social activities you could organise. This demonstrates your proactive approach and willingness to go above and beyond for the customers.
✨Tip Number 4
Prepare to discuss your IT skills, especially if you have experience with specific systems relevant to the role. Being confident in your ability to use technology will be crucial, so consider examples where you've successfully used IT in previous jobs.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Night Concierge position. Tailor your application to highlight relevant experiences, especially those involving customer service and working with vulnerable individuals.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have working with young people or vulnerable adults. Mention specific situations where you successfully handled challenging circumstances or emergencies.
Showcase Communication Skills: Since good communication is key in this role, provide examples of how you've effectively communicated in past roles. This could include resolving conflicts, providing support, or simply ensuring clear information flow.
Demonstrate IT Proficiency: Mention your confidence in using IT systems, as this is a requirement for the role. If you have experience with specific software or tools that may be relevant, be sure to include that in your application.
How to prepare for a job interview at Sanctuary Supported Living
✨Show Your Empathy
As a Night Concierge, you'll be dealing with young people and vulnerable adults. Make sure to demonstrate your ability to empathise and connect with individuals during the interview. Share examples of how you've supported others in challenging situations.
✨Highlight Relevant Experience
Discuss any previous roles where you worked under challenging circumstances or with vulnerable populations. Be specific about your responsibilities and how they relate to the skills required for this position.
✨Demonstrate Communication Skills
Good communication is key in this role. Prepare to showcase your verbal and written communication skills. You might be asked to explain how you would handle customer queries or document important information.
✨Prepare for Lone Working Scenarios
Since the role involves lone working, think about how you would manage this responsibility. Be ready to discuss strategies for staying safe and effective while working independently, especially during emergencies.
