Housing and Contracts Manager in London

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year– and we’re excited to welcome a professional and motivated individual to join our Housing & Contracts Team and manage a number of contracts for our agent managed supported housing schemes and housing managed only properties across London, West Midlands and South/Southwest England (Base location West London).

You will be an organised team player with great communication skills as the role will involve managing relationships with the agents and monitoring performance of their housing management activities.

#BeYourBest is more than a hashtag– it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role:

• Delivering high quality contract management of agent managed services
• Assisting with budget setting and monitoring of management accounts
• Ensuring all legislative and regulatory requirements for housing services activities are met
• Managing the delivery of high-quality customer service
• Completing health and safety and property inspections
• Providing housing management advice and guidance
• Effectively communicating with internal and external stakeholders
• Completing regular site visits and liaison meetings to ensure a quality service is being provided, which is in line with our policies and procedures and all relevant legislation, governance, and legal requirements

Your skills:

• Sound experience working within supported living or housing management
• You may be a current Deputy in a Supported Housing or Retirement Scheme with contracts or housing compliance experience and looking for progression
• Previous experience managing third party stakeholders
• Focused, with the ability to plan and prioritise workloads and communicate effectively to different audiences
• Ability to work on own initiative is essential
• Previous experience managing RP/Agent relationships
• Working knowledge of relevant regulations, legislation, and good practice
• A flexible approach to work, with the ability to travel extensively
• Knowledge of Microsoft Office, SAP, and Radar would be advantageous
• Extensive travel is a requirement of the role; therefore, a full, current driving licence and access to your own vehicle is essential

Your rewards:

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including...