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- Tasks: Support customers with engaging activities and promote community integration.
- Company: Sanctuary Supported Living, committed to diversity and inclusion.
- Benefits: 25+ days holiday, pension scheme, health plans, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer support and good interpersonal skills required.
- Other info: Opportunities for learning and career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
The role of Customer Supporter will include:
- Providing front of house reception duties
- Developing innovative and varied individual and group activities
- Promoting and evaluating activities for customers, enabling them to reach their own potential
- Assisting and encouraging customers to access and maintain a level of integration into the wider community
- Working with other staff to ensure a clean and comfortable environment is maintained
Skills and experiences:
- Experience of developing and leading customer involvement activities
- Previous experience working with a similar customer group is desirable
- Good interpersonal and customer care skills
- Experience with working to deadlines and prioritising work loads
- Basic Microsoft Word and Excel skills
- NVQ2 in Health and Social Care, or willing to work towards
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Customer Supporter in London employer: Sanctuary Supported Living
Contact Detail:
Sanctuary Supported Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supporter in London
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their values, especially around inclusion and community support. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your interpersonal skills! Since the role involves customer interaction, consider role-playing common scenarios with a friend. This will boost your confidence and help you articulate how you can assist customers effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on what the hiring team is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to make a difference in the community.
We think you need these skills to ace Customer Supporter in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Supporter role. We want to see how you can bring your unique flair to our team!
Showcase Your Experience: Don’t hold back on sharing your previous experience in customer involvement activities. We love hearing about how you've made a difference in similar roles, so let us know what you've achieved!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points shine through without unnecessary fluff!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Sanctuary Supported Living
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Supporter role. Familiarise yourself with the key responsibilities like providing reception duties and developing activities. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Interpersonal Skills
Since good interpersonal and customer care skills are crucial for this position, think of examples from your past experiences where you’ve successfully interacted with customers or led group activities. Be ready to share these stories during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as encouraging customers to integrate into the community. Practise your responses to these scenario-based questions, highlighting your problem-solving abilities and empathy.
✨Demonstrate Your Commitment to Development
Mention your willingness to work towards an NVQ2 in Health and Social Care if you don’t already have it. This shows your commitment to personal growth and aligns with their emphasis on learning and development opportunities.
