At a Glance
- Tasks: Be the friendly face for customers and support their needs daily.
- Company: Join a diverse, inclusive organisation dedicated to mental health support.
- Benefits: Earn £14.19 per hour with 33 days annual leave and professional growth.
- Other info: Work in a supportive team that values your individuality and growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with young people or vulnerable adults and strong communication skills.
The predicted salary is between 14.19 - 14.19 £ per hour.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
We’re proud to be recognised as the 2025 Housing with Care Employer of the Year– and we’re excited to welcome a new Concierge to our vibrant mental health service at 251 Victoria Park Road, London E9 7BQ. You’ll be part of a compassionate, community-focused team supporting people with mental health needs, that puts people first – every single day.
#BeYourBest is more than a hashtag– it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Be the first point of contact for customer queries and support
- Build positive relationships and help customers develop life skills
- Respond calmly to emergencies or challenging situations
- Ensure the service is secure and provide excellent customer care
- Carry out health and safety checks and keep customer notes up to date
Your skills:
- Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
- Ability to stay calm and professional under pressure
- Strong communication skills and a friendly approach
- Confident using IT systems
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including...
Concierge in London employer: Sanctuary Supported Living
Sanctuary Supported Living is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working hours and comprehensive training opportunities, employees are empowered to make a meaningful impact in the lives of individuals experiencing homelessness. The supportive work culture fosters collaboration and growth, making Weston-Super-Mare an ideal location for those seeking a rewarding career in social care.
Contact Details:
Sanctuary Supported Living Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Sanctuary Supported Living and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Sanctuary Supported Living that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Sanctuary Supported Living.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Sanctuary Supported Living get a sense of who you are beyond your experience!
How to prepare for a job interview at Sanctuary Supported Living
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Sanctuary Supported Living and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
