At a Glance
- Tasks: Handle calls, respond to emergencies, and maintain customer records.
- Company: Sanctuary Supported Living, a not-for-profit organisation focused on community support.
- Benefits: Competitive pay, 23+ days holiday, training, and flexible working options.
- Other info: Join a supportive team with opportunities for career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 13.76 - 13.76 £ per hour.
Sanctuary Supported Living is delighted to be recruiting for a Call Handler at Parade Enterprise Centre, 14 The Parade, Blacon, CH1 5HN. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Call Handler will include:
- Undertaking responsive and proactive call handling duties
- Responding to emergency calls from customers
- Updating and maintaining data systems and customer records
- Delivering a high quality standard of service to customers
Skills and experiences:
- Previous experience working in a similar role
- Excellent customer service skills
- Excellent communication and listening skills
- Strong organisational skills, with the ability to work to deadlines and targets
- Basic knowledge of information systems and databases
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 23 days paid holiday, rising to 28 days after 5 years’ service (plus public holidays) pro rata
- Comprehensive Induction and extensive training and development opportunities
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
Call Handler in London employer: Sanctuary Supported Living
Sanctuary Supported Living is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working hours and comprehensive training opportunities, employees are empowered to make a meaningful impact in the lives of individuals experiencing homelessness. The supportive work culture fosters collaboration and growth, making Weston-Super-Mare an ideal location for those seeking a rewarding career in social care.
Contact Details:
Sanctuary Supported Living Recruitment Team
